Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,968.50 - $81,210.63
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee assistance program
Career development opportunities
Employee safety programs
Job Description
LSG Sky Chefs is a global leader in the airline catering and hospitality industry, renowned for its commitment to quality, innovation, and exceptional customer service. As one of the world’s largest providers in this field, the company has established a strong reputation by consistently delivering outstanding culinary experiences and comprehensive catering solutions to major airlines across North and Latin America. Recognized as the “Airline Caterer of the Year in North America” for both 2023 and 2024, LSG Sky Chefs continues to push the boundaries in airline food service, blending traditional hospitality with modern operational excellence. The company employs a dedicated... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 3-5 years of experience in account management, customer service, or a related field
- Strong presentation, communication, and interpersonal skills
- Proven ability to understand and meet customer expectations
- Solid understanding of cost drivers and financial controls
- Proficiency in Microsoft Office and Windows-based applications
- Ability to work in a fast-paced, deadline-driven environment with strong problem-solving skills
Job Qualifications
- Bachelor’s degree or equivalent experience
- 3-5 years of experience in account management, customer service, or a related field
- Strong presentation, communication, and interpersonal skills
- Proven ability to understand and meet customer expectations
- Solid understanding of cost drivers and financial controls (product and labor cost variances)
- Proficiency in Microsoft Office and Windows-based applications
- Ability to work in a fast-paced, deadline-driven environment with strong problem-solving skills
Job Duties
- Build and maintain strong relationships with assigned airline accounts, acting as the main point of contact between the Customer Service Center, the airline, and the Key Account Manager
- Ensure accurate billing, provisioning, and compliance with customer specifications
- Monitor and maintain daily par levels and inventory control in line with customer standards
- Provide in house IT support
- Oversee timely and accurate equipment inventory processes
- Guarantee on-time departure of all flights by adhering to catering guidelines
- Support operational departments during airline cycle changes and menu transitions
- Ensure compliance with regulatory and customer requirements (FDA, HACCP) in collaboration with the Quality Manager
- Maintain and update customer specifications, ensuring all changes are communicated and implemented
- Coordinate and participate in customer evaluations, ensuring timely feedback and corrective actions
- Track and report quality scores, flight attendant feedback, and delay data
- Assist the Executive Chef with menu presentations and Chef’s Table events
- Participate in special customer projects and initiatives
- Organize, staff, and direct the area of responsibility effectively
- Guide, motivate, and develop team members in alignment with company values and HR policies
- Support the Global Performance System (GPS) process and career development initiatives
- Manage cost budgets, monitor variances, and implement corrective actions as needed
- Promote and support company initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, and Employee Safety programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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