Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,968.50 - $81,210.63
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Employee assistance program
performance bonuses
Job Description
LSG Sky Chefs is a globally recognized leader in airline catering and hospitality services, known for its exceptional quality and innovative solutions. Established as one of the largest airline catering providers worldwide, LSG Sky Chefs has a strong presence across North and Latin America, delivering culinary excellence and top-tier customer service to airlines and their passengers. The company has been honored with the prestigious title of "Airline Caterer of the Year in North America" for two consecutive years, 2023 and 2024, reflecting its commitment to superior service and continuous improvement. With a dedicated workforce of talented professionals, LSG Sky Chefs... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 3-5 years of experience in account management customer service or related field
- Strong presentation communication and interpersonal skills
- Proven ability to understand and meet customer expectations
- Solid understanding of cost drivers and financial controls including product and labor cost variances
- Proficiency in Microsoft Office and Windows-based applications
- Ability to work in a fast-paced deadline-driven environment with strong problem-solving skills
Job Qualifications
- Bachelor's degree or equivalent experience
- 3-5 years of experience in account management customer service or related field
- Strong presentation communication and interpersonal skills
- Proven ability to understand and meet customer expectations
- Solid understanding of cost drivers and financial controls including product and labor cost variances
- Proficiency in Microsoft Office and Windows-based applications
- Ability to work in a fast-paced deadline-driven environment with strong problem-solving skills
Job Duties
- Build and maintain strong relationships with assigned airline accounts acting as main point of contact between CSC airline and Key Account Manager
- Ensure accurate billing provisioning and compliance with customer specifications
- Monitor and maintain daily par levels and inventory control in line with customer standards
- Provide in house IT support
- Oversee timely and accurate equipment inventory processes
- Guarantee on-time departure of all flights by adhering to catering guidelines
- Support operational departments during airline cycle changes and menu transitions
- Ensure compliance with regulatory and customer requirements in collaboration with Quality Manager
- Maintain and update customer specifications ensuring all changes are communicated and implemented
- Coordinate and participate in customer evaluations ensuring timely feedback and corrective actions
- Track and report quality scores flight attendant feedback and delay data
- Assist Executive Chef with menu presentations and Chef's Table events
- Participate in special customer projects and initiatives
- Organize staff and direct area of responsibility effectively
- Guide motivate and develop team members in alignment with company values and HR policies
- Support Global Performance System process and career development initiatives
- Manage cost budgets monitor variances and implement corrective actions as needed
- Promote and support company initiatives such as Global Quality Standard HACCP Lean Manufacturing and Employee Safety programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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