Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Mentoring
Job Description
dnata catering U.S. is a prominent provider of airline catering services, operating as part of dnata, one of the largest and most respected air services providers globally. Established in 1959, dnata has built a longstanding reputation for ensuring the seamless operation of aviation services across 127 airports worldwide. The company offers a broad portfolio of services, including ground handling, cargo, travel, and flight catering, covering 35 countries across six continents. This extensive network and commitment to excellence have made dnata a trusted partner for over 300 airline customers, processing over 1,900 flights, moving more than 8,500 tons of cargo, booking... Show More
Job Requirements
- Minimum of an associate's degree
- Three years in high volume hospitality preferred
- Must have driver’s license
- Ability to meet requirements necessary to obtain a Port Authority, Port ID
- Must have excellent attention to detail
- Must be able to multi-task
- Must be able to read and write in English
Job Qualifications
- Minimum of an associate's degree
- Three years in high volume hospitality preferred
- Bachelor’s degree preferred
- Proficient in Microsoft Office applications, including Excel
- Must have driver’s license
- Ability to meet requirements necessary to obtain a Port Authority, Port ID per TSA regulations and 49 CFR section 1542.209
- Must have excellent attention to detail
- Must be able to multi-task
- Must be able to read and write in English
Job Duties
- Follow up with the proper department to ensure all open issues are resolved
- Ensure that the day-to-day operation is on schedule, using the proper and most updated documentation
- Liaise with the local customer station team and follow up on all local operational related issues
- Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives
- Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules
- Support the Executive Chef in coordinating menu presentations and any special presentations
- Ensure appropriate unit key personnel are invited to attend
- Support the Production department with all airline cycle changes, including holding menu meetings, coordinating purchases with the buyer, ensuring cycle changes are transparent
- Monitor and ensure that loading and billing of the customer is accurate
- Coordinate and participate in all kitchen evaluations
- distribute evaluation feedback to department managers and ensure appropriate response in a timely, detailed manner
- Communicate daily with department managers regarding operational issues and attend daily operations briefing
- Document and maintain a daily customer discrepancy log
- communicate information to respective department managers
- monitor follow-up on action plans to ensure customer satisfaction
- follow-up with the customer to communicate actions taken to resolve issues
- Monitor and ensure compliance with customer safety and equipment policies/procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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