SFO

Account Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $67,000.00 - $110,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Mentoring
career opportunities

Job Description

dnata Catering U.S. is a segment of dnata, one of the world’s largest and most respected air services providers. Established in 1959, dnata operates a vast global network offering ground handling, cargo, travel, and in-flight catering services across 127 airports in 35 countries across six continents. With a trusted partnership serving over 300 airline customers worldwide, the company handles more than 1,900 flights daily, moves vast quantities of cargo, books thousands of hotel stays, and uplifts hundreds of thousands of meals every day. dnata Catering U.S. is actively seeking talented individuals to join its San Francisco team supporting operations at... Show More

Job Requirements

  • minimum of an associate's degree or two years in high volume hospitality preferred
  • proficient in Microsoft Office applications including Excel
  • must have driver's license
  • ability to meet requirements to obtain a port authority, port ID per TSA regulations and 49 CFR 1542.209
  • excellent attention to detail
  • ability to multi-task
  • must be able to read and write in English

Job Qualifications

  • minimum of an associate's degree or two years in high volume hospitality preferred
  • bachelor's degree preferred
  • proficient in Microsoft Office applications, including Excel
  • must have driver's license
  • ability to meet requirements necessary to obtain a port authority, port ID (per TSA regulations and 49 CFR 1542.209)
  • excellent attention to detail
  • ability to multi-task
  • must be able to read and write in English

Job Duties

  • follow up with the proper department to ensure all open issues are resolved
  • ensure that the day-to-day operation is on schedule, using the proper and most updated documentation
  • liaise with the local customer station team and follow up on all local operational related issues
  • maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives
  • ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules
  • support the executive chef in coordinating menu presentations and any special presentations
  • support the production department with all airline cycle changes, including holding menu meetings and coordinating purchases with the buyer
  • monitor and ensure that loading and billing of the customer is accurate
  • coordinate and participate in all kitchen evaluations and distribute evaluation feedback to department managers
  • communicate daily with department managers regarding operational issues and attend daily operations briefing
  • document and maintain a daily customer discrepancy log and communicate information to respective department managers
  • monitor and ensure compliance with customer safety and equipment policies and procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location