Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Career development opportunities
Employee assistance program
Flexible work schedules
Job Description
dnata is one of the world's largest air services providers, established in 1959, operating in 127 airports globally. The company offers comprehensive aviation support, including ground handling, cargo, travel, and flight catering services across 35 countries on six continents. dnata caters to over 300 airline customers, handling more than 1,900 flights daily, moving over 8,500 tons of cargo, booking over 16,000 hotel stays, and uplifting more than 320,000 meals every day. The company's commitment to excellence, safety, and customer satisfaction positions it as a trusted partner in the aviation industry worldwide.
As a leading provider in aviation catering, dnata ... Show More
As a leading provider in aviation catering, dnata ... Show More
Job Requirements
- High school diploma or equivalent
- Relevant experience in account management or customer service
- Valid driver’s license
- Ability to obtain Port Authority, Port ID according to TSA regulations
- Proficiency in Microsoft Office applications including Excel
- Excellent attention to detail
- Ability to multi-task
- Fluency in English reading and writing
Job Qualifications
- Proficient in Microsoft Office applications including Excel
- Must have a valid driver’s license
- Ability to meet requirements necessary to obtain a Port Authority Port ID per TSA regulations 49 CFR 1542.209
- Excellent attention to detail
- Ability to multi-task effectively
- Proficient in English reading and writing
- Strong communication skills including conflict management and resolution
- Proven experience in customer service
Job Duties
- Follow up with the proper department to ensure all open issues are resolved
- Ensure that the day-to-day operation is on schedule using the proper and most updated documentation
- Liaise with the local customer station team and follow up on all local operational related issues
- Maintain an on-going proactive relationship with assigned accounts and maintaining a dialog with assigned representatives
- Ensure equipment inventories are taken and communicated to appropriate personnel on time according to the customer schedules
- Support the Executive Chef in coordinating menu presentations and any special presentations ensuring appropriate unit key personnel are invited
- Support the Production department with all airline cycle changes including holding menu meetings and coordinating purchases with the buyer
- Monitor and ensure that loading and billing of the customer is accurate
- Coordinate and participate in all kitchen evaluations and distribute evaluation feedback to department managers ensuring appropriate response in a timely, detailed manner
- Communicate daily with department managers regarding operational issues and attend daily operations briefings
- Document and maintain a daily customer discrepancy log
- communicate information to respective department managers
- monitor follow-up on action plans to ensure customer satisfaction
- follow-up with the customer to communicate actions taken to resolve issues
- Monitor and ensure compliance with customer safety and equipment policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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