Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Career Development
team environment
Overtime Eligible
Job Description
Spot Freight, Inc. is a dynamic player in the logistics industry, renowned for providing innovative freight solutions and unparalleled support to its partners across the transportation marketplace. As a company rooted in fostering strong relationships and leveraging technology, Spot Freight stands at the forefront of the logistics landscape. The team is driven by passion, dedication, and entrepreneurial spirit which propels the company’s continuous growth and success. With a focus on teamwork, initiative, and fast-paced problem-solving, Spot Freight offers a workplace where employees can develop meaningful careers in an evolving industry while contributing to the success of an industry leader. Show More
Job Requirements
- Bachelor's degree preferred
- previous sales or customer service experience desirable
- logistics industry knowledge preferred
- proven track record of successful customer support
- ability to thrive in a fast-paced environment and meet performance metrics
- strong negotiation skills including persuasiveness, aggressiveness, confidence, resilience
- entrepreneurial and competitive spirit with passion and self-motivation
- organization and attention to detail
- adaptability, multi-tasking ability, sense of urgency
- confident decision-making skills, problem-solving ability, and issue resolution
- onsite 5 days a week in Charlotte, North Carolina
- available for overtime as this is a non-exempt position
Job Qualifications
- Bachelor's degree preferred
- previous sales or customer service experience desirable
- logistics industry knowledge preferred
- proven track record of successful customer support
- ability to thrive in a fast-paced environment and meet performance metrics
- strong negotiation skills including persuasiveness, aggressiveness, confidence, resilience
- entrepreneurial and competitive spirit with passion and self-motivation
- organization and attention to detail
- adaptability, multi-tasking ability, sense of urgency
- confident decision-making skills, problem-solving ability, and issue resolution
Job Duties
- Manage client operational relationships and day-to-day operations between customer and the Company by ensuring customer satisfaction, addressing customer inquiries, and developing and executing problem resolution
- Serve as a direct avenue of clear communication for clients and prospective clients by developing, operating, maintaining, and growing assigned accounts
- Review and identify new opportunities with the client, coordinating with the National Account Director to determine the appropriate approach for each designated customer
- Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs
- Coordinate with Spot teams in Carrier Account Management, Carrier Services and Logistics
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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