Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
Employee Discounts
Job Description
This opportunity is with a dynamic company specializing in service operations, vendor management, and client communication, operating within industries related to retail, construction, and commercial general contracting. The company values a professional yet customer-focused approach to managing service calls and ensuring seamless operational workflows. It is a forward-thinking organization that leverages modern computerized client management systems and software tools such as Microsoft Suite, Big Sky, Service Channel, and FM Pilot to optimize project and vendor management efficiencies. The company places a significant emphasis on client satisfaction, precise communication, and effective coordination between internal teams and external vendors. The Account Coordinator... Show More
Job Requirements
- Must have expert level communication skills including verbal and written
- ability to comprehend and construct correspondence
- strong listening, telephone, persuading, negotiating, information gathering, presentation, and supporting skills
- ability to accept criticism
- must be able to pass a typing test
- must be willing to work independently and in a team atmosphere
- responsibility for follow-up on projects
- high organizational skills to manage multiple projects simultaneously
- ability to build strong relationships with team, vendors, and clients
- recognize and act on changes in work order status
- flexibility and willingness to learn different tasks
- high attention to detail in fast-paced environment
- eagerness and ability to adapt to procedural/administrative changes
Job Qualifications
- High school diploma or G.E.D.
- up to 2 years of experience in retail, construction, commercial general contracting, project management, vendor management, or account management
- extensive use of computerized client management systems
- proficiency with Microsoft Suite including Excel, Outlook, Word
- familiarity with Big Sky, Service Channel, or FM Pilot v2.0 is a plus
Job Duties
- Receive, enter, dispatch, and manage work orders
- accept all new incoming work via email/customer web-based portals
- respond promptly to all client inquiries that require immediate response
- be a customer advocate with a sense of urgency and customer concern
- follow service department procedures referring to internal policies and requirements
- answer phones promptly ensuring no ring more than once
- update clients via email and/or customer web-based portals
- confirm scope and dispatch all new work order requests
- source and recruit technicians as needed
- monitor incoming emails throughout shift
- process incoming calls and support team members ensuring work is complete and meets customer expectations
- call client/store manager after visit to confirm satisfaction
- close all service calls in the system when work is complete
- source necessary materials to complete jobs
- enter accurate and complete notes regarding correspondence with customers and technicians
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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