Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Benefits
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
health and dependent care flexible spending accounts
403(b) Retirement Plan
Paid Time Off
Paid sick leave
short-term disability
optional long-term disability
Colleague and dependent life insurance
Supplemental Life and AD&D Insurance
Tuition Assistance
Employee Assistance Program with free counseling sessions
Job Description
Virtua Health is a leading healthcare system dedicated to serving communities in South Jersey with exceptional medical and surgical care. The organization employs over 14,000 talented colleagues, including more than 2,850 experienced and compassionate doctors, nurse practitioners, and physician assistants. With a strong focus on quality, safety, and community well-being, Virtua Health is recognized as a Magnet organization and has been awarded multiple accolades by U.S. News and World Report for its outstanding services and workplace environment. The health system comprises five hospitals, seven emergency departments, seven urgent care centers, and over 280 other locations, all equipped with the latest... Show More
Job Requirements
- High school degree or equivalent
- A minimum of 2-3 years of customer service or call center experience
- Pleasant and professional phone skills
- Strong written and verbal communication skills
- Ability to work quickly with accurate decision-making skills
- Ability to use general office equipment including multi-line telephone systems
- Healthcare experience including medical terminology and managed care strongly preferred
Job Qualifications
- High school degree or equivalent, associate's degree preferred
- A minimum of 2-3 years of customer service or call center experience
- Pleasant and professional phone skills with good diction, tone, and pace
- Strong written and communication skills including grammar and spelling
- Ability to work quickly while making accurate decisions
- Knowledge of medical terminology and managed care strongly preferred
- Experienced in using multi-line telephone systems and office equipment
Job Duties
- Serve as a point of contact for referring physicians, patients, and caregivers
- Convert callers interested in Virtua Health into appointments, referrals, and utilization of services
- Navigate patients through the continuum of care
- Coordinate all appointments for services, consults, classes, and Virtua programs
- Provide physician referrals according to callers' needs
- Perform data entry and complete all data records with concise patient information and appropriate coding
- Follow-up with patients via telephone and correspondences
- Collaborate with providers and care team as necessary
- Maintain confidential records and resolve routine inquiries
- Develop a thorough understanding of Virtua services
- Reconcile department money reports and process credit card transactions
- Conduct outreach efforts to establish and maintain positive working relationships with key customers
Job Location
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