Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Evolution Hospitality is the dedicated lifestyle vertical at Aimbridge Hospitality, known for creating distinct lifestyle experiences and driving performance in a curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels. In addition to managing hotels, Evolution Hospitality oversees restaurants, bars, and lounges across North America, blending a strong hospitality culture with operational excellence. The company emphasizes a culture of honesty, humility, intellectual capability, and continuous personal and professional growth. Each team member is selected not only for skills but also for character, dedicated to becoming better individuals while contributing meaningfully to the team. Within this framework, the AC... Show More
Job Requirements
- At least 2 to 3 years of progressive experience in a hotel or related field required
- high school diploma or equivalent required
- must have a valid driver's license for the applicable state
- must be able to convey information and ideas clearly
- must be able to evaluate and select among alternative courses of action quickly and accurately
- must be able to work well in stressful, high pressure situations, including handling guest objections and disputes to satisfactory results
- must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- must maintain composure and objectivity under pressure
- must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- must be effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests
- must be able to work with and understand financial information and data, and basic arithmetic functions
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- high school diploma or equivalent
- valid driver’s license for the applicable state
- ability to convey information and ideas clearly
- capability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well in stressful, high pressure situations
- ability to handle guest objections and disputes to satisfactory results
- initiative in job performance
- ability to maintain composure and objectivity under pressure
- effective problem handling skills including anticipation and prevention
- ability to assimilate complex information from disparate sources
- effective listening and clarification skills
- ability to work with and understand financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling
- maintain high standards of personal appearance and grooming, wearing the proper uniform and name tag
- maintain a friendly and warm demeanor at all times
- comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- establish and maintain good communications and teamwork with fellow associates and other departments, setting an example as a team leader
- monitor all VIP and special guest requests and be familiar with in-house groups
- fully comprehend and execute all relevant phases of the front desk computer system and checklist
- be familiar with the property management system (PMS) used in the hotel
- monitor and follow up on cash overages and shortages for servers, baristas, and bartenders
- enforce all Aimbridge Hospitality policies
- ensure employees are attentive, friendly, helpful, and courteous to guests, employees, and managers
- assist in preparation of staff schedules according to business forecast, maintaining wage control, productivity standards, and guest service scores
- assist food and beverage, front desk operations, and housekeeping departments based on volume and need
- assist in training new hires and current associates
- assist the Front Office Manager in ensuring that associates follow Aimbridge Hospitality standards
- be familiar with emergency procedures and react appropriately
- assist in monthly inventories and reconciliations
- immediately follow up on accidents, problems, or guest complaints in food and beverage and front desk areas
- answer guest inquiries promptly and professionally
- help maintain productivity levels at or above budgeted standards
- perform other duties and attend meetings or trainings as required by management
- access back of house areas and sensitive information
- handle cash and secure, balance the bank
- interact and occasionally have unsupervised contact with guests and colleagues
- access and control sensitive hotel areas including safe, master keys, guestrooms, storage, liquor room, and secured file cabinets
- drive safely on behalf of the company
- maintain a high level of trust and responsibility
- represent the company with reputation and good character and exercise sound judgment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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