Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $180,000.00 - $210,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Evolution Hospitality, a dedicated lifestyle vertical at Aimbridge Hospitality, excels in creating distinct lifestyle experiences across a curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. Known for its world-class operations, the organization values honesty, humility, intellect, and ability, fostering a culture of continuous personal and professional growth among its team members. Evolution Hospitality's commitment to equal parts culture and results makes it a sought-after company that prioritizes employee development and delivers exceptional guest experiences.
The AC San Jose-Santa Clara, an Evolution Hospitality managed property, offers a sophis... Show More
The AC San Jose-Santa Clara, an Evolution Hospitality managed property, offers a sophis... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
- Must have valid driver's license for the applicable state
Job Qualifications
- At least 6 years progressive experience in a hotel or a related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
- Must have valid driver's license for the applicable state
- Strong leadership and problem-solving skills
- Strong speaking, reading and writing skills to ensure effective communication throughout the hotels
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
- Effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data, and basic arithmetic functions
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working
- Comply with and ensure adherence to Aimbridge Hospitality’s standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
- In conjunction with the Director of Sales, ensure daily ABR meetings focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls
- Assists in the creation and implementation of hotel’s annual budget plan and monitors performance of the hotel throughout the year
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Aimbridge Hospitality’s standards, and the review of previous and future sales and operations efforts
- Conduct monthly financial calls with properties in a timely fashion
- Hold a monthly financial review with all department managers and available supervisors
- Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Aimbridge Hospitality standards
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
- Complete property visits on a consistent basis and provide trip reports accordingly
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
- Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees
- Review weekly and monthly financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast
- Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff
- Motivate, coach, counsel and discipline all management personnel according to Aimbridge Hospitality S.O.P.’s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps
- Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.’s
- Meet sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort
- Be in the public areas during peak times, greeting guests and offering assistance as needed
- Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit
- Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies
- Complete required corporate training modules, and become certified to train those as required
- Ensure that all scheduled meetings take place on the property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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