Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $115,000.00 - $125,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401K with company match
Profit-sharing
Tuition Assistance
Free admission
discounts
Training and Development
Job Description
Adventure Aquarium, a proud Herschend Family Entertainment property, is dedicated to creating unforgettable experiences for guests by exceeding expectations and fostering genuine emotional connections. The Aquarium combines family-friendly entertainment with an educational focus, creating a dynamic environment where visitors learn about marine life while enjoying immersive attractions. As part of the Herschend network, Adventure Aquarium emphasizes stewardship, guest satisfaction, and team member engagement, ensuring a workplace culture grounded in values such as patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. This company is committed to diversity and inclusivity, upholding a strict policy of non-discrimination across all employment practices. With... Show More
Job Requirements
- Bachelor's degree in business or related field
- Minimum 10 years progressive experience in hospitality or related sectors
- Strong leadership and operations management background
- Ability to work weekends and holidays
- Willingness to travel out of state two to three times per year
- Successful completion of pre-employment background check
- Ability to manage allergies related to animals or plants with medication or protective equipment
- Ability to speak, read, and write effectively in English
- Proficiency in computer and keyboard operation
- Ability to sit and stand for long periods
Job Qualifications
- Bachelor's degree in business or a related field
- Minimum of 10 years of progressive experience in hospitality, for-profit attractions, theme parks, museums, or sports franchises with leadership, operations, and revenue/retail responsibilities
- Strong retail business acumen and exceptional leadership skills
- Entrepreneurial spirit with ability to find and leverage opportunities
- Ability to inspire and motivate stakeholders towards a shared vision
- Openness to feedback and ability to advocate for business improvements
- Commitment to guest enjoyment, team success, and property well-being
- Leadership demonstrated through virtues such as patience, kindness, trust, and humility
- Highly organized with excellent verbal and written communication skills
- Ability to work one weekend day per week and holidays
- Ability to travel out-of-state two to three times per year
- Advanced Microsoft Excel skills and fast adoption of technology
Job Duties
- Develop, implement, and manage annual revenue plans to ensure business units deliver on targets
- Revenue development and expense management of all retail business units: gift shop, photo, and lessee sales
- Expense management of all front-of-house operating business units: guest services, guest experience/programming, safety, parking, and housekeeping
- Management of food and beverage profit and loss for concessions and catering with third-party business partner Aramark
- Provide ongoing monitoring and reporting of business unit performance and goal attainment
- Recommend shifts in strategy and tactics to deliver on KPI goals and plan attainment consistently
- Oversight of third-party partners managed by subordinates: front and back-of-house security, landscaping and snow removal, housekeeping, parking
- Drive maximum revenue and profit potential through routine research and development of new revenue-generating concepts
- Engage in strategic planning, positioning the revenue and operations departments to support long-term property goals
- Bring a spirit of collaboration and service to accomplish cross-functional objectives and cultivate opportunities for revenue growth and guest satisfaction
- Partner with the executive revenue team and divisional revenue leaders at other Herschend properties to champion and employ best practices
- Model a spirit of guest advocacy and serve as an empathetic representative for guests
- Deliver exceptional guest service that is friendly, prompt, and informed
- Cultivate and lead a team of guest-first professionals who inspire the Aquarium Team to create memories worth repeating
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink supports hiring across hospitality industries.
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