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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.40 - $30.14
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
equal opportunity employment
Job Description
UPMC, or the University of Pittsburgh Medical Center, is a renowned healthcare provider recognized for its comprehensive hospital services and commitment to patient care excellence. As a leading integrated global health enterprise, UPMC combines both cutting-edge medical technology and compassionate patient-centered services. With a strong emphasis on research, innovation, and community health, UPMC provides a dynamic work environment that supports continuous professional growth and learning. The organization offers a wide range of healthcare services, including inpatient care, outpatient services, specialized treatment centers, and extensive support departments that ensure a superior patient and family experience throughout their care journey.
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Job Requirements
- High school diploma or GED
- Minimum six months experience in patient concierge or similar role
- Completion of annual contribution in hospital activities
- Ability to follow written and verbal instructions
- Compliance with Act 34 clearance
- Demonstrated compassion and customer service orientation
- Physical ability to perform duties including transport and environmental tasks
- Basic computer skills for electronic records and communication
Job Qualifications
- High school diploma or equivalent
- Six months experience as a Patient & Family Concierge or equivalent
- Demonstrated competency in Patient & Family Concierge responsibilities
- Ability to follow written and verbal instructions
- Participation in hospital or department committees or projects preferred
- Effective communication and interpersonal skills
- Familiarity with hospital policies and procedures
- Experience with electronic health records and administrative tasks
- Commitment to patient-centered care and hospitality
- Ability to adapt to changing hospital needs
Job Duties
- Greet patients and families warmly and provide direction and escort assistance
- Disseminate patient information while respecting confidentiality
- Serve as a reference for visiting hours and hospital policies
- Issue courtesy parking discounts and patient scooters
- Assist with parking cashier functions and validate patient parking
- Clean and organize assigned areas including patient rooms and public spaces
- Replenish supplies and change bed linens following procedures
- Assemble and serve meals according to diet orders and food safety standards
- Deliver patient meal trays and other nourishments
- Transport patients, equipment, and lab specimens safely between designated areas
- Perform inspections and disinfect transportation equipment
- Order and deliver unit-specific supplies and equipment
- Organize supply rooms and monitor inventory and expiration dates
- Complete administrative functions including coordination of tests and procedures
- Respond to telephone calls and provide courteous service
- Manage patient charts and electronic health records
- Maintain communication of physician orders and update bed boards
- Conduct unit audits and monitor noise levels
- Assist in telehealth consult coordination and equipment management
- Exhibit UPMC values and service key behaviors consistently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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