Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
flexible scheduling
performance bonuses
Job Description
The hiring establishment is a thriving restaurant business that operates within the quick-service restaurant (QSR) sector. This company is dedicated to delivering excellent dining experiences to its customers by emphasizing efficient service, high-quality food products, and a welcoming atmosphere. The restaurant has built a reputation for consistency and customer satisfaction by adhering to operational guidelines set by both the owner and franchisor. As part of its operational framework, the restaurant integrates PRIDE systems and routines, which are designed to maintain a standard of quality, service, cleanliness, and overall guest satisfaction. The restaurant is committed to community engagement, working closely with... Show More
Job Requirements
- Three to five years of restaurant management experience preferred
- High school diploma or equivalent required
- Proven track record in management of COGS and labor
- Must have excellent customer service and employee relations skills
- Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time
- Must be able to work in and out of different temperature ranges
- Must be able to stand for long periods of time
- Must be able to lift up to 50 pounds
- Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness
- Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness
Job Qualifications
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- High school diploma or equivalent required
- Proven track record in management of COGS and labor
- Excellent customer service and employee relations skills
- Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Ability to perform under pressure in a high volume restaurant
- Ability to work in and out of different temperature ranges
- Ability to stand for long periods
- Ability to lift up to 50 pounds
- Excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness
Job Duties
- Oversees and manages all areas of restaurant and makes final decisions on matters of importance
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant’s game plan by working with their DM and or GM
- Ensures guest service in all areas meets company standards
- Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- Works with local chamber and schools to increase restaurant sales
- Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
- Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses)
- Performs other duties and responsibilities as requested by DM
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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