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Dairy Queen

#62 - MANAGEMENT

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $52,300.00 - $72,100.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
employee discount
performance bonuses
Career Development

Job Description

The establishment is a well-regarded quick-service restaurant (QSR) known for its commitment to quality, customer satisfaction, and operational excellence. With a focus on delivering exceptional food and service in a fast-paced environment, the restaurant is part of a larger franchise network, ensuring consistent standards and support across locations. The company prides itself on a strong culture of teamwork, efficiency, and community involvement, collaborating with local chambers of commerce and schools to drive sales and brand recognition. The team values integrity, innovation, and continuous improvement to meet the dynamic demands of today’s fast-moving culinary landscape.

This role is designed f... Show More

Job Requirements

  • High school diploma or equivalent
  • Three to five years of restaurant management experience preferred
  • Proven track record in managing COGS and labor
  • Excellent customer service and employee relations skills
  • Detail oriented and able to oversee multiple areas simultaneously in a fast-paced environment
  • Ability to perform under pressure in a high volume restaurant
  • Ability to work in and out of different temperature ranges
  • Able to stand for long periods
  • Able to lift up to 50 pounds
  • Exhibit good manners, proper personal hygiene, positive attitude and promptness

Job Qualifications

  • Three to five years of restaurant management experience preferred
  • QSR experience strongly preferred
  • High school diploma or equivalent required
  • Proven track record in management of COGS and labor
  • Must have excellent customer service and employee relations skills
  • Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
  • Must be able to perform under pressure in a high volume restaurant
  • Excellent interpersonal and communication skills
  • Strong leadership and team development abilities

Job Duties

  • Oversees and manages all areas of restaurant and makes final decisions on matters of importance
  • Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
  • Responsible for the development and achievement of the restaurant’s game plan by working with their DM and or GM
  • Ensures guest service in all areas meets company standards
  • Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
  • Works with local chamber and schools to increase restaurant sales
  • Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
  • Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
  • Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses)
  • Performs other duties and responsibilities as requested by DM
  • Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location’s game plan
  • Ensures the restaurant is in accordance with established company standards, policies and procedures
  • Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
  • Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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