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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
About the Company: Situated in Mesa, AZ, this organization operates within the printing industry, specializing in providing detailed and accurate labeling solutions to a diverse customer base. With a commitment to quality and customer satisfaction, the company stands out by delivering customized label products that cater to various industry applications. The organization prides itself on its customer-focused approach, striving to bridge the gap between customer needs and production capabilities through professional support and efficient service delivery.
Role Overview: The Customer Service Representative position is a pivotal role within the company designed to enhance customer satisfaction and streamline communication channels be... Show More
Role Overview: The Customer Service Representative position is a pivotal role within the company designed to enhance customer satisfaction and streamline communication channels be... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years customer service or receptionist experience
- order entry experience preferred
- experience in printing industry preferred
- must be able to type at least 30 wpm
- excellent communication skills including active listening
- service-oriented and able to resolve customer grievances
- proficient computer skills with ability to learn new software
- math and ruler skills
- ability to multi-task and handle multiple projects in fast-paced environment
- details oriented and analytical
- prolonged periods sitting at a desk and working on a computer
- must be able to lift up to 15 pounds at times
Job Qualifications
- High school diploma or equivalent
- 2+ years customer service/receptionist experience required
- order entry experience preferred
- experience in printing industry preferred
- excellent communication skills
- proficient computer skills
- ability to type at least 30 wpm
- math and ruler skills
- ability to multi-task in fast-paced environment
- detail oriented and analytical
Job Duties
- Interacts with customers via telephone, email, or in person to provide support and information on products or services
- Collects and enters orders for new or additional products or services
- Fields customer questions and complaints
- when the issue is beyond the representative's knowledge, forwards to the assigned lead or manager
- Ensures that appropriate actions are taken to resolve customers' problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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