Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee ownership
Job Description
H-E-B is a well-established and highly respected grocery retail company known for its commitment to quality, customer service, and community involvement. Founded in 1905 and headquartered in San Antonio, Texas, H-E-B has grown to become one of the largest privately held supermarket chains in the United States. The company operates more than 400 stores across Texas and northern Mexico and is widely recognized for its dedication to innovation, sustainability, and employee ownership. H-E-B's mission centers on delivering an outstanding shopping experience and supporting the communities it serves with a strong emphasis on values, integrity, and teamwork.
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Job Requirements
- Minimum age 18
- High school diploma or equivalent
- 1+ years of experience in a bakery or related customer service role
- Completion of company orientation, safety training, and eCommerce online ordering training upon hire
- Ability to function in a fast-paced retail environment with attention to detailed and precise tasks
- Ability to work with customers, remaining attentive to their needs
- Physical ability to constantly stand, reach at waist, grasp
- Occasionally walk, reach at overhead, shoulder, knee, floor
- Occasionally bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push/pull, pinch, utilize fine motor skills
- Ability to occasionally be exposed to wet, cold, hot conditions and loud noise
- Ability to lift up to 40 lbs and manage loads in excess of 25 lbs safely
Job Qualifications
- High school diploma or equivalent
- Bakery experience
- Communication and interpersonal skills
- Knowledge of computer systems and equipment such as PC, symbol, scales, label machine
- Strong customer service skills
- Reading and writing skills
- Planning and organizing skills
Job Duties
- Provides superior customer service
- Takes cake orders from customers by telephone or in person with a high level of accuracy
- Answers customer questions regarding products and assists them with selections
- Uses suggestive selling techniques to meet customer needs and build department sales
- Applies proper decorating techniques for each item according to visual training aids (VTAs) to produce quality cakes and pastries
- Writes on cakes with icing upon request
- Reads and executes daily production list through cake flow
- Ensures quality control of all products before sending to sales floor per VTAs
- Ensures cake product reaches the showcase and tables at prescribed times
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, and rotates products
- Records production and shrink to aid in production planning
- Maintains sanitation in work area
- Complies with H-E-B food safety and sanitation standards
- Complies with department/store operating procedures
- Operates and maintains all equipment properly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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