Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $49.00 - $63.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible work schedule
Career development opportunities
Diverse and inclusive workplace
Job Description
Airbus Americas Customer Services, Inc. is a leading global aerospace company dedicated to providing exceptional customer service and technical support to airlines, lessors, and maintenance repair organizations (MROs) worldwide. With a strong commitment to innovation, quality, and customer satisfaction, Airbus is at the forefront of the aviation industry, delivering state-of-the-art aircraft and comprehensive support throughout the lifecycle of every aircraft. As an industry leader, Airbus ensures compliance with all regulatory and ethical standards, fostering an inclusive and diverse working environment where every employee and applicant is valued and respected. The company is devoted to equal employment opportunities, offering reasonable accommodations... Show More
Job Requirements
- Graduated in engineering, aeronautical studies, or aircraft systems, or business
- Bachelor's or equivalent degree required
- Professional experience in the aeronautical industry or customer support preferred
- Knowledge of customer and airline operations
- Understanding of aircraft systems
- Good communication skills
- Ability to coordinate operational tasks across multiple teams
- Willingness to travel occasionally up to 15%
- Commitment to compliance and integrity
- Ability to work flexible hours including outside of European support hours
- Proactive approach to problem solving
- Knowledge of SAP preferred
- Familiarity with export control regulations
Job Qualifications
- University degree in engineering or equivalent professional experience in the aeronautical industry
- Customer and airline operations knowledge
- Strong customer mindset and understanding of customer needs
- Good knowledge and understanding of aircraft systems and airline operations
- Familiarity with airnavX and maintenance manuals (AMM, IPC, TSM)
- SAP knowledge preferred
- Knowledge of TechData authoring, validation and verification processes is a plus
- Experience in customer support or aeronautical industry preferred
- Strong communication and coordination skills
- Ability to manage multiple operational tasks and teams
- Proactive problem-solving skills
- Education level of bachelor's degree required
- Master's degree or commensurate experience is a plus
Job Duties
- Provide on-time, on-cost and on-quality operational support using Follow-the-Sun principle
- Coordinate operational topics with all relevant stakeholders
- Organize dispatch, analyse and provide answers to TechData Product daily queries on all Technical Data Deliverables
- Coordinate and manage operational support on RDAF with all relevant stakeholders
- Generate and deliver advance copies as required in coordination with authoring lines
- Support and facilitate the investigation and root cause analysis of errors in technical data
- Provide support during blocking situations (24/5) outside of European support hours
- Provide proactive support to customers through adapted communication means
- Ensure interface with stakeholder network and manage continuous cross-collaboration improvement
- Provide support in accordance with Export Control rules
- Maintain and contribute to enhancing high-level customer satisfaction and proximity through adapted means
- Provide contribution to CSIP action plan and follow-up
- Provide TechData Product awareness sessions to customers on request
- Provide reporting of main operational achievements, issues and risks to the management, and co-coordinate operational meetings on product activities
- Proactively monitor routine and critical Techrequest inflow and coordinate relevant actions
- Contribute to TechData improvement projects and/or cross-organization improvement projects, to provide the team's inputs and requirements
- Propose and contribute to operational improvement initiatives
- Contribute to regular revisions of the quality referential of the team, to reflect latest state-of-the-art ways of working
- Monitor cost of non-quality and provide that related action plan is deployed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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