Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $75,000.00
Work Schedule
Rotating Shifts
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
The Hillsborough County Aviation Authority (HCAA) operates Tampa International Airport and is a pivotal organization in managing airport operations and enhancing the experience of millions of passengers annually. Renowned for its commitment to providing top-tier services and maintaining a secure, welcoming environment, HCAA emphasizes the importance of community engagement, operational excellence, and exceptional customer service. Tampa International Airport is recognized not only for its efficiency and innovative design but also for the high level of guest satisfaction it achieves through dedicated teams and strategic partnerships. The Authority upholds an inclusive and diverse workplace culture, encouraging applications from minorities, veterans, and... Show More
Job Requirements
- Graduation from high school or possession of a GED certificate
- Four years of experience in guest relations or customer service
- Two years of customer service supervisory experience leading a team of five or more
- Ability to work rotating shifts including days, evenings, overnights, weekends, and holidays
- Ability to respond promptly to emergency call-ins
- Willingness to comply with HCAA policies, procedures, and emergency operations
- Ability to stand, walk, or sit for up to six hours per day
- Ability to occasionally lift up to 50 pounds
- Ability to perform activities such as bending, stooping, pushing, pulling, dragging, reaching overhead, and typing continuously
- Valid driver ability for occasional use of company vehicle
Job Qualifications
- Graduation from high school or possession of a GED certificate
- Four years of experience in guest relations or customer service
- Two years of supervisory experience managing a team of five or more in a public contact environment
- Preferred associate's or bachelor's degree in hospitality, business, communications or related field
- Working knowledge of airport and community resources
- Proven leadership and team management skills
- Skills in scheduling and payroll administration
- Effective oral and written communication skills
- Ability to handle confidential information
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to develop and implement work standards and training programs
- Strong problem-solving and customer service abilities
Job Duties
- Manages day-to-day operations of the Guest Experience Team including scheduling and coordination
- Oversees and administers the airport Tours Program with community partners
- Completes onboarding, training, payroll, and direct management of contracted Customer Service Representatives
- Provides leadership to Guest Experience Supervisors, setting goals and expectations
- Directs resource allocation during emergencies to meet customer needs
- Oversees Guest Experience Staff placement and area maintenance in the Federal Inspection Station with Customs and Border Protection
- Collaborates on airport projects ensuring guest service excellence
- Coordinates with internal divisions and community partners for VIP tours and special events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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