Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Rotating Shifts
On-call
Weekend Shifts
Benefits
competitive hourly rate
Paid community service days
Eligibility for select insurance benefits
Job Description
Hotel Valencia Santana Row in San Jose, CA, is a distinguished boutique hotel known for blending Spanish-inspired elegance with modern amenities, creating a vibrant atmosphere perfect for both business and leisure travelers. The hotel prides itself on delivering exceptional guest experiences through its attentive service and beautiful surroundings. Nestled in the lively Santana Row neighborhood, Hotel Valencia offers guests access to boutique shopping, dining, and entertainment, making it a premier destination in the San Jose area. As part of the respected Valencia Hotel Group, which is recognized for its commitment to diversity, inclusion, and employee satisfaction, Hotel Valencia offers a... Show More
Job Requirements
- High school diploma or equivalent
- ability to work rotating and on-call shifts including weekends and holidays
- strong verbal and written communication skills
- customer-focused attitude
- capacity to multitask in a fast-paced environment
- basic proficiency with computer and front desk software
- ability to handle financial transactions accurately
- physical ability to stand and walk for extended periods
- ability to lift and carry items up to 20 lbs
- professional appearance and demeanor
- flexibility and reliability to meet scheduling demands
Job Qualifications
- Strong communication skills
- customer service mindset
- problem-solving abilities
- multitasking and time management skills
- basic computer skills
- attention to detail
- team player
- professionalism and appearance
- reliability and flexibility
- previous hospitality or guest service experience preferred
- familiarity with hotel front desk software systems preferred
- ability to remain calm under pressure preferred
Job Duties
- Welcome and check in guests efficiently and warmly
- handle guest check-outs, payments, and folio reviews professionally
- manage reservations and respond to inquiries and special guest requests
- provide concierge services including local area information and recommendations
- monitor guest satisfaction and follow up on requests to ensure positive experiences
- perform bucket checks and monitor room availability
- close shifts with proper documentation and financial balancing
- process guest charges and distribute billing reports
- operate front desk systems including PMS, POS, and PBX and troubleshoot issues
- support coordination between housekeeping, sales, and maintenance departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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