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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid community service days
Job Description
Valencia Hotel Group is a renowned hospitality company that operates a collection of boutique hotels and resorts known for exceptional guest experiences and distinguished service standards. The group has established itself as a leader in the hospitality industry by consistently prioritizing guest satisfaction, elegant accommodations, and a vibrant, welcoming atmosphere. With a commitment to diversity and inclusion, Valencia Hotel Group fosters a culturally rich environment where both guests and employees thrive. The company is an Equal Opportunity Employer, striving to maintain a workforce that reflects the communities it serves and ensuring fair treatment in all facets of recruitment, hiring, and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front office or hospitality roles preferred
- Strong communication skills in English
- Ability to work flexible hours including weekends, holidays, and evenings
- Physical ability to perform tasks requiring standing, walking, crouching, stooping, twisting, reaching, handling, pushing, pulling, lifting, and carrying
- Basic computer proficiency
- Ability to handle cash and follow cashiering procedures
- Commitment to excellent guest service and teamwork
Job Qualifications
- Excellent customer service skills
- Hospitality experience preferred
- Strong English communication and organizational skills
- Ability to lead and motivate teams
- Skilled in conflict resolution and problem-solving
- Familiarity with hotel management software
- Reliable and adaptable to varied shifts including mornings, nights, weekends, and holidays
Job Duties
- Supervise daily Front Office operations, ensuring service standards, efficiency, and professionalism are consistently met
- Lead by example in guest engagement-greet, assist, and anticipate guest needs to deliver a high-quality experience
- Resolve guest and associate concerns promptly and professionally, ensuring effective service recovery
- Support and motivate team members through ongoing training, coaching, and accountability
- Ensure compliance with company standards, policies, and safety regulations
- Maintain a clean, organized, and welcoming Front Desk environment
- Monitor daily operations through reports, checklists, and system updates to ensure readiness for arrivals and departures
- Coordinate with other departments to fulfill guest needs and ensure seamless service
- Maintain knowledge of hotel services, local attractions, and concierge offerings to assist guests effectively
- Handle cashiering functions, ensuring accuracy and adherence to cash-handling procedures
- Track guest requests and operational issues using appropriate systems and follow through to resolution
- Assist with administrative duties, including reports, audits, and special projects
- Act as Manager on Duty (MOD) as needed, including responding to emergency situations in accordance with company guidelines
- Maintain hotel assets and support cost control efforts
- Always ensure adherence to company core service standards
- Lead pre-shift briefings to communicate daily priorities, VIP arrivals, and service expectations
- Monitor lobby presence and guest flow to ensure proactive service (no "behind-the-desk" culture)
- Partner with Housekeeping to prioritize room readiness and manage guest expectations
- Review guest feedback and identify opportunities for service improvement
- Ensure strong communication during shift transitions, especially with Night Audit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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