United Ground Express

United Ground Express (UGE) is a wholly owned subsidiary of United Airlines, established in 2015. It specializes in providing comprehensive airport ground handling services across numerous locations in the United States. Their mission is to deliver best-in-class customer service solutions for airline partners, focusing on safety, customer care, reliability, and efficiency.

UGE offers a wide range of services, including:

• Customer Service: Assisting passengers with check-in, boarding, and general inquiries to ensure a smooth travel experience.
• Ramp Service: Managing aircraft ground operations, such as loading and unloading luggage, cargo handling, and aircraft positioning.
• Passenger Assistance: Providing support to passengers with special needs, ensuring accessibility and comfort throughout their journey.
• Lobby Assistance: Offering guidance and support in airport terminals, helping passengers navigate through check-in and security processes.
• Cabin Appearance and Aircraft Security Search: Ensuring aircraft interiors are clean and secure before departure, maintaining high standards of hygiene and safety.

As of 2025, United Ground Express operates over 60 ground handling line stations and 3 hub services locations. It serves a growing number of airlines, including Alaska Air, American Airlines, Avelo Airlines, Frontier Airlines, JetBlue Airways, Southwest Airlines, Sun Country Airlines, and United Airlines.

Locations

The company has a significant presence in various U.S. cities, including:

• Chicago, IL: Serving as the corporate headquarters and a major hub for UGE operations.
• New York City, NY: Providing ground handling services at major airports, including John F. Kennedy International Airport.
• Los Angeles, CA: Offering comprehensive airport services at Los Angeles International Airport.
• Denver, CO: Managing ground operations at Denver International Airport.
• San Francisco, CA: Providing services at San Francisco International Airport.
• Additional locations include Louisville, KY; Memphis, TN; Milwaukee, WI; Jackson, MS; Albuquerque, NM; Nashville, TN.

Work Environment and Benefits

United Ground Express is committed to fostering an inclusive, team-oriented working environment. This enables team members to deliver exceptional customer travel experiences. Employees enjoy competitive wages and excellent flight benefits, allowing them to travel the world with United Airlines and its global partners.