TTEC

TTEC Holdings, Inc., formerly known as TeleTech Holdings, Inc., is a global leader in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions. Founded in 1982 by Kenneth D. Tuchman, the company employs over 50,000 individuals across six continents. It delivers services in more than 50 languages.

TTEC operates through two primary business segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on designing, building, and operating omnichannel contact center technology, CRM, AI, and analytics solutions. TTEC Engage provides AI-enabled customer engagement, acquisition and growth, tech support, back office, and fraud prevention services.

The company serves many of the world’s most customer-centric brands in sectors such as automotive, aerospace, defense, medical, and energy. TTEC's global presence includes 21 countries across multiple continents.

Locations

In North America, TTEC has offices in:

• Denver, Colorado
• Orlando, Florida
• Dearborn, Michigan

Internationally, key locations include:

• Metro Manila, Philippines: Pasay City, Cainta, Quezon City, Mandaluyong City
• Europe: Brussels (Belgium), Plovdiv and Sofia (Bulgaria), Athens (Greece), Krakow (Poland)
• Africa: Cape Town, South Africa

Service Offerings

TTEC is committed to customer satisfaction through diverse offerings such as customer care, tech support, sales, AI operations, and trust and safety solutions. The company combines human expertise with advanced technology to deliver exceptional experiences.

The goal is to continuously optimize CX and business outcomes for its clients worldwide.