T-Mobile USA, Inc.

T-Mobile USA, Inc. is a leading American wireless network operator headquartered in Bellevue, Washington. As of June 30, 2025, it serves approximately 132.8 million subscribers, making it the second-largest wireless carrier in the United States.

The company offers a comprehensive range of wireless services, including voice, messaging, and data plans for both individual consumers and businesses. Its product lineup features smartphones, wearables, tablets, home broadband routers, and various mobile communication devices.

Additionally, T-Mobile provides financing options through equipment installment plans and leasing programs like JUMP! On Demand. The company also offers High-Speed Internet services, expanding its reach beyond traditional wireless offerings.

Brands and Acquisitions

T-Mobile operates under two primary brands: T-Mobile and Metro by T-Mobile. Metro by T-Mobile, formerly MetroPCS, offers prepaid wireless services and was acquired in 2013. In 2020, T-Mobile merged with Sprint Corporation, discontinuing the Sprint brand and integrating its services.

In 2024, T-Mobile diversified further by acquiring Mint Mobile and Ultra Mobile, two low-cost mobile virtual network operators. These acquisitions enabled more affordable wireless plans and enhanced international calling options.

Technological Innovation

The company leads in telecommunications innovation, actively developing its 5G network for faster and more reliable connectivity across the U.S. In 2020, it launched the Ultra Capacity 5G network using 2.5GHz spectrum from the Sprint merger. By October 2023, this network covered over 300 million people, delivering average speeds of 400 Mbps.

Customer Care Approach

T-Mobile's commitment to customer satisfaction is embodied in its "Team of Experts" model, introduced in 2018. Customers are supported by dedicated teams familiar with their specific needs, providing personalized and efficient service experiences.

Locations

As of August 1, 2025, T-Mobile operates across numerous U.S. locations:

• Oklahoma City, OK
• Franklin, TN
• Gresham, OR
• Huntington, WV
• Vernon, TX
• Bismarck, ND
• Norristown, PA
• Bloomington, IN
• Chattanooga, TN
• Cherry Hill, NJ
• Missoula, MT