StateServ

StateServ, founded in 2004, is a leading provider of durable medical equipment (DME) benefit management solutions tailored for the post-acute care market in the United States. The company offers a comprehensive suite of services designed to streamline DME management, ensuring high-quality patient care while optimizing operational efficiency for healthcare providers.

Comprehensive DME Management Services

StateServ's core offering is its robust DME management platform, DMETrack. This user-centric, web-based software enables healthcare providers to place, track, and manage DME orders efficiently.

Clinical staff can place orders in less than a minute, even from a patient's bedside, eliminating the need for manual note-taking and phone calls. DMETrack also provides real-time order updates and statuses, enhancing communication and reducing errors.

For program administrators, the platform offers advanced reporting tools to monitor costs, quality, and equipment access across the organization.

Extensive Provider Network

StateServ boasts an extensive network of over 2,700 DME provider locations across the United States, ensuring comprehensive coverage for patients nationwide.

This vast network allows the company to meet diverse patient needs promptly and reliably. All network providers adhere to stringent quality standards, maintaining a high level of care for all patients.

Industry Expertise and Consulting

Beyond its technological solutions, StateServ offers industry expert consulting services. Dedicated consultants work closely with healthcare organizations to address specific challenges, from achieving DME spend goals to sourcing unique equipment.

This personalized support empowers programs to enhance their financial and operational performance.

Direct Services Division

Initially established as a direct services DME provider, StateServ has expanded its operations to include:

• 50 distribution centers
• 447 trucks
• Operations across 14 states

This expansion enables the company to deliver high-quality and reliable equipment directly to patients, ensuring timely and efficient service.

Recent Developments

In January 2024, StateServ announced its acquisition of Delta Care Rx, a national pharmaceutical care provider.

This strategic move led to the rebranding of the company as Dragonfly Health, reflecting its expanded focus on providing a comprehensive care-at-home service platform that integrates DME and pharmacy services.

Locations

StateServ operates nationwide, with a significant presence in Tucson, Arizona, where it maintains a distribution center at 4001 S Contractors Way.

The company's headquarters are located at 1201 S Alma School Rd Suite 4000, Mesa, AZ 85210.

Locations Summary:

• Tucson, AZ - distribution center at 4001 S Contractors Way
• Mesa, AZ - headquarters at 1201 S Alma School Rd Suite 4000

Through its innovative solutions and dedicated services, StateServ continues to enhance the quality and efficiency of DME management in the post-acute care sector, ensuring that patients receive the best possible care.