ServiceSource

ServiceSource International, Inc., founded in 1999, is a global leader in recurring revenue management. The company specializes in optimizing service contract renewals for businesses across various industries.

By leveraging big data, ServiceSource offers a comprehensive view of customer interactions. This enables companies to enhance subscription, maintenance, and support revenue streams.

Their cloud-based application, Renew OnDemand, combined with managed services, drives higher renewal rates, improved customer retention, and increased business predictability.

Services and Expertise

The company provides end-to-end management of the recurring revenue process, including:

• Data management
• Quoting
• Selling
• Business intelligence

This holistic approach allows businesses to streamline operations, reduce churn, and maximize customer lifetime value. ServiceSource's expertise spans multiple sectors such as technology, healthcare, life sciences, financial services, media, and telecommunications.

They serve clients in over 70 countries, highlighting their extensive global reach.

Acquisition and Expansion

In May 2022, ServiceSource was acquired by Concentrix Corporation, a global leader in customer experience solutions.

This acquisition expanded ServiceSource's capabilities by integrating their expertise in recurring revenue management with Concentrix's extensive customer engagement services.

Locations

ServiceSource operates several offices across the United States to support its global operations. These include:

• Denver, Colorado
• Louisville, Kentucky
• Aurora, Colorado
• Fayetteville, North Carolina

Each location provides localized services tailored to meet the diverse needs of their clientele.