RingCentral

RingCentral, Inc. is a leading provider of AI-driven cloud-based communication and collaboration solutions, empowering businesses worldwide to enhance their communication strategies.

Founded in 1999 by Vlad Shmunis and Vlad Vendrow, the company is headquartered in Belmont, California.

Locations

RingCentral has additional offices in:

• Denver, CO, USA
• Charlotte, North Carolina
• Dallas, Texas

The company’s flagship product, RingCentral Office, offers a comprehensive suite of unified communications as a service (UCaaS) solutions.

This platform integrates voice, video conferencing, team messaging, and online meetings into a single cohesive system. It enables seamless communication across devices such as smartphones, tablets, PCs, and desk phones, facilitating efficient collaboration for businesses of all sizes.

Product Expansion and Acquisitions

In 2015, RingCentral expanded its portfolio by acquiring Glip, a persistent workstream collaboration platform.

This platform integrates team messaging, document sharing, task and event management, and other collaboration tools into the RingCentral system. The acquisition enhanced RingCentral’s ability to provide both synchronous and asynchronous communication solutions.

Contact Center Solutions

RingCentral’s Contact Center solution delivers omnichannel capabilities, allowing businesses to engage customers through voice, email, chat, and social media.

This solution integrates seamlessly with RingCentral Office, helping businesses build customer loyalty and improve productivity by resolving issues faster and more effectively.

AI Integration

The company has embraced artificial intelligence to enhance its offerings. In March 2023, it launched RingSense, an AI platform that transforms conversations into actionable conversational intelligence, sentiment and trend analysis, and sales intelligence.

RingCentral also introduced AI-powered features like meeting summaries, insights, and video highlight reels in 2022, further enriching the user experience.

Industries Served

RingCentral’s solutions cater to a diverse set of industries, including:

• Healthcare
• Financial services
• Education
• Technology
• Insurance
• Hospitality
• Retail
• Real estate
• Manufacturing
• Construction
• Professional services
• Legal services

The company’s commitment to innovation and customer-centric solutions has earned it recognition as a leader in the cloud communications industry.

Global Presence and Innovation

With a global presence and focus on continuous innovation, RingCentral empowers businesses to communicate effortlessly through the cloud.

Leveraging the power of AI, the company unlocks conversational insights and enhances overall productivity for its customers.