Restaurant General Manager

Restaurant General Manager is a professional role within the hospitality industry, responsible for overseeing the daily operations of a restaurant to ensure a seamless dining experience for guests.

This position involves managing both the front and back of the house, meeting financial goals, maintaining high standards of food quality and safety, and providing exceptional customer service.

Key Responsibilities

• Staff Management: Recruiting, hiring, training, and supervising restaurant staff, including servers, cooks, and other team members. This includes scheduling shifts, conducting performance evaluations, and fostering a positive work environment.
• Operations Oversight: Overseeing daily restaurant operations, ensuring compliance with health, safety, and sanitation standards. This involves maintaining cleanliness and organization in all areas and implementing and enforcing restaurant policies and procedures.
• Customer Service: Ensuring high standards of customer satisfaction by addressing complaints and resolving issues promptly. Monitoring service quality and guest feedback, and building strong relationships with regular customers.
• Financial Management: Developing and managing budgets, monitoring sales and expenses, analyzing profit and loss statements, implementing cost control strategies, and managing payroll and vendor payments.
• Inventory and Supply Chain: Ordering food, beverages, and supplies, tracking inventory, reducing waste, managing relationships with suppliers and vendors, and ensuring timely deliveries and quality control.
• Marketing and Promotion: Coordinating marketing campaigns and special promotions, managing the restaurant’s online presence and reviews, and collaborating with local businesses or events to boost visibility.
• Strategic Planning: Setting short-term and long-term business goals, identifying opportunities for growth or improvement, adapting to trends and customer preferences, and preparing for seasonal changes and special events.

Qualifications and Skills

• Proven experience as a General Manager or in a similar role within the restaurant industry.
• Strong leadership and management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills to effectively interact with staff, customers, suppliers, and senior management.
• Exceptional problem-solving and decision-making abilities, capable of resolving issues quickly and maintaining a positive work environment.
• Strong business acumen, with the ability to analyze financial data, control costs, and identify opportunities for revenue growth.
• Solid understanding of food and beverage operations, hygiene standards, and health and safety regulations.
• Excellent customer service skills, with a focus on delivering exceptional dining experiences.
• Proficient in using restaurant management software and point-of-sale systems.
• Ability to work under pressure and manage competing priorities in a fast-paced, dynamic environment.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Flexibility and adaptability to work evenings, weekends, and holidays as required.

In summary, the Restaurant General Manager plays a pivotal role in ensuring the efficient and profitable operation of a restaurant. This position requires a combination of leadership, financial acumen, operational expertise, and a passion for delivering exceptional customer service.

Location

• Warren, MI, USA