Pegasystems

Pegasystems Inc., commonly known as Pega, is a global software company specializing in customer engagement and operational excellence solutions. Founded in 1983 by Alan Trefler, Pega leads in innovative technologies that empower organizations to deliver exceptional customer experiences and streamline operations.

At the core of Pega's offerings is the Pega Platform, a unified suite integrating customer relationship management (CRM), digital process automation (DPA), artificial intelligence (AI), and robotic process automation (RPA). This platform helps businesses automate complex workflows, make data-driven decisions, and adapt swiftly to market demands.

By leveraging Pega's solutions, organizations achieve greater agility, efficiency, and customer satisfaction.

Product Portfolio

• Pega Customer Decision Hub: An AI-powered application delivering personalized customer interactions by analyzing real-time data and predicting customer needs.
• Pega Customer Service: Enhances customer service operations through intelligent automation and a unified agent desktop.
• Pega Sales Automation: Streamlines sales processes, providing sales teams with insights and automation to close deals effectively.
• Pega Marketing: Enables marketers to create and execute targeted campaigns, measure effectiveness, and optimize customer engagement.

Services and Support

Pega offers consulting, training via Pega Academy, and a robust community for knowledge sharing and client support.

Client Industries

Pega's clientele spans financial services, insurance, healthcare, government, manufacturing, and telecommunications.

Notable clients include ING, Lloyds Banking Group, PayPal, Cisco Systems, and BNY Mellon.

Locations

Headquartered in Waltham, Massachusetts, Pega operates globally with offices across several continents.

• United States: Alpharetta, Georgia; Dulles, Virginia; Irving, Texas; New York, New York; Santa Clara, California; Toronto, Canada.
• Australia: Sydney, Melbourne, Brisbane, Canberra.
• Asia: Beijing, China; Hong Kong; Bangalore and Hyderabad, India; Tokyo, Japan; Auckland and Wellington, New Zealand; Singapore.

Company Overview

Through its comprehensive suite of solutions and extensive global presence, Pega continues to drive digital transformation worldwide. It enables organizations to build for change and achieve sustainable success.