New York State

New York State, headquartered in Albany, NY, is the official governing body of the state of New York. It encompasses a diverse array of agencies and services dedicated to serving its residents.

The state operates through various departments, each specializing in specific areas to ensure the well-being and prosperity of its citizens.

Key Agencies

One of the key agencies is the Office of Information Technology Services (ITS), established in 2012. As the largest consolidated IT organization in the United States, ITS delivers modern technology solutions connecting state agencies, entities, commissions, and local governments with millions of New Yorkers.

Their services include robust cybersecurity measures, risk assessments, and the development of digital tools to enhance the customer experience.

The Department of State plays a crucial role in consumer protection, community services, and business regulation.

It oversees programs such as the Community Services Block Grant, which directs funding to non-profit organizations assisting low-income individuals.

Additionally, the department manages the State Register, publishes official notices, and regulates various professions including real estate and cosmetology.

The Department of Taxation and Finance administers the state's tax laws and collects revenue. It handles all tax forms, publications, and disperses tax revenue to other agencies and counties within New York State.

This department also has a law enforcement division, the New York State Office of Tax Enforcement, ensuring compliance with tax regulations.

2024 Customer Experience Strategy

In 2024, Governor Kathy Hochul launched the "New York Experience" (NYX), the state's first-ever customer experience strategy.

This initiative aims to transform how New Yorkers interact with government services by minimizing enrollment gaps, reducing bureaucratic hurdles, enhancing operational efficiency, improving digital interfaces, and increasing overall customer satisfaction.

The strategy empowers state agencies to drive real change in service delivery and remove bureaucratic red tape.

Office of General Services (OGS)

New York State's commitment to innovation and efficiency is further demonstrated by the Office of General Services (OGS).

OGS manages and leases real property, designs and builds facilities, and contracts for goods, services, and technology.

It provides a broad spectrum of services to state agencies, local governments, and the public, aiming to deliver cost-effective operations and responsible public stewardship.

Locations

• New York, NY, USA
• Albany, NY, USA

Through these diverse agencies and initiatives, New York State strives to create a more efficient, responsive, and transparent government that meets the evolving needs of its residents.