Macy’s

Macy's, Inc. is a leading American department store chain renowned for its extensive range of products and services. Established in 1858 by Rowland Hussey Macy, the company has evolved into a prominent omnichannel retailer, seamlessly integrating its physical stores with robust eCommerce platforms to offer a comprehensive shopping experience.

Product and Service Offerings

Macy's provides a diverse array of merchandise, including:

• Apparel and Accessories: Catering to men, women, and children, Macy's offers a wide selection of clothing, footwear, and accessories, encompassing both trendy and classic styles.
• Cosmetics and Fragrances: The beauty department features a variety of cosmetics, skincare products, and fragrances from renowned brands, catering to diverse customer preferences.
• Home Furnishings: Customers can find an extensive range of home goods, including furniture, bedding, kitchenware, and home décor items, designed to suit various tastes and budgets.
• Jewelry and Watches: Macy's offers a selection of fine jewelry and timepieces, featuring both luxury and affordable options.
• Electronics and Appliances: The store provides a range of electronics, from the latest gadgets to home appliances, ensuring customers have access to the newest technology.

In addition to its product offerings, Macy's delivers various services to enhance the shopping experience:

• Personal Shopping Assistance: Expert stylists are available to provide personalized fashion advice and assistance.
• Gift Registry: Customers can create and manage gift registries for weddings, baby showers, and other special occasions.
• Credit Card Services: Macy's offers its own credit card, providing customers with exclusive discounts, rewards, and financing options.
• Delivery and Pickup Options: Flexible delivery services, including same-day delivery in select areas, and convenient in-store pickup for online orders.

Store Formats and Locations

Macy's operates various store formats to meet diverse customer needs:

• Full-Line Department Stores: These are the traditional, expansive Macy's locations offering the complete range of products and services.
• Small-Format Stores: To cater to customers seeking more convenient shopping options, Macy's has been expanding its small-format stores. These locations, ranging from 30,000 to 50,000 square feet, are approximately one-fifth the size of traditional Macy's stores and are situated in strip centers rather than large malls. They offer a curated selection of trendy and basic fashions, cosmetics, and provide pickup options for online orders.

As of July 2025, Macy's operates 454 stores in the United States, with California having the highest number at 79 stores.

Headquarters and Operational Locations

Macy's corporate headquarters are located at 151 West 34th Street, New York City, New York, United States. The company operates stores across the United States, including major cities such as New York, Los Angeles, Chicago, and Houston. Additionally, Macy's has a presence in Guam and Puerto Rico.

In recent years, the company has been strategically closing underperforming stores to focus on more profitable locations. For instance, in January 2025, Macy's announced the closure of 66 stores as part of its turnaround strategy.

Locations

• Sugar Land, TX, USA
• Wauwatosa, WI, USA
• Arlington, VA, USA
• Lexington, KY, USA
• Honolulu, HI, USA
• Orlando, FL, USA
• Gresham, OR, USA
• Stamford, CT, USA
• Columbia, SC, USA
• Springfield, MA, USA
• Everett, WA, USA
• Rochester, MN, USA
• Pasadena, CA, USA
• Fresno, CA, USA
• Atlanta, GA, USA
• Glendale, AZ, USA
• Modesto, CA, USA
• Yonkers, NY, USA
• Trumbull, CT, USA
• Fargo, ND, USA

Recent Developments

Macy's continues to adapt to the evolving retail landscape by enhancing its digital presence and refining its store formats. The expansion of small-format stores reflects the company's commitment to providing convenient shopping experiences.

Furthermore, Macy's has been investing in its eCommerce platforms to offer a seamless omnichannel shopping experience, allowing customers to shop online and pick up in-store or have items delivered to their homes.

Through its diverse product offerings, strategic store formats, and commitment to customer service, Macy's remains a significant player in the American retail industry, continually evolving to meet the needs of its customers.