EXL Service

EXL Service, officially known as ExlService Holdings, Inc., is a global leader in operations management and analytics. The company specializes in delivering data-driven solutions to enhance business performance across various industries. Founded in 1999 by Vikram Talwar and Rohit Kapoor, EXL is headquartered in New York City and employs over 54,000 professionals worldwide.

The company offers a comprehensive suite of services designed to drive business transformation and innovation. These include data modernization, artificial intelligence (AI) solutions, and AI-powered operations aimed at improving customer experience, profitability, and growth. By integrating cutting-edge technologies such as machine learning, AI, and cloud computing, EXL enables clients to stay ahead of competition, revolutionizing customer experiences, streamlining operations, and uncovering new revenue streams.

Industries Served

EXL serves a diverse range of industries including insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics, media, and retail. The company’s deep industry knowledge, robust data and analytics capabilities, and expertise in AI implementation allow delivery of tailored solutions addressing the unique challenges of each sector.

Global Presence

EXL operates internationally with offices in multiple countries. Its presence spans across North America, Europe, Asia, Latin America, Australia, and South Africa.

• In the United States, EXL has established offices in New York City, Atlanta, Chicago, Houston, Las Vegas, Orlando, Wichita, Omaha, Charleston, Bridgeport, New Orleans, Manchester.
• International locations include India, the Philippines, Colombia, South Africa, and Australia.

Awards and Recognition

The company’s commitment to innovation and excellence is notable. EXL has been named among the fastest-growing service providers by the Everest Group and has received accolades for vertical market leadership from the International Association of Outsourcing Professionals (IAOP).

In summary, EXL Service is a dynamic and innovative company leveraging data and AI to help businesses transform and thrive in a rapidly evolving marketplace. Its broad range of services, deep industry expertise, and extensive global footprint position EXL as a trusted partner for organizations seeking to enhance operations and achieve sustainable growth.