Diakon Logistics

Diakon Logistics is a national third-party logistics (3PL) provider specializing in comprehensive home delivery services for large and bulky items, such as appliances and furniture. Established in 1991, the company has grown to become a prominent player in the logistics industry.

It offers a range of services designed to meet the unique needs of retailers and manufacturers, focusing on quality and reliability in delivery solutions.

Services Offered

• White Glove Delivery: meticulous services that include unpacking, assembly, and placement of products within the customer's home, ensuring a premium experience for high-end item purchases.
• Logistics Management: tailored logistics solutions that manage complex needs such as custom installations and same-day deliveries. These services improve cost control, inventory accuracy, and on-time delivery using a well-equipped fleet and advanced routing software.
• Warehouse Management: operations including receiving, storage, inventory control, repairs, light assembly, and reverse logistics, helping retailers reduce liability and operational stress.
• Aftermarket Services: support for product returns and reverse logistics, ensuring efficient handling of returns and exchanges to maintain customer satisfaction.

Operational Philosophy

Diakon Logistics operates under the motto "It's Mrs. Jones' Day," emphasizing exceptional customer service for every delivery regardless of time or order. This commitment fosters long-term relationships and brand loyalty.

Technological Integration

The company leverages cutting-edge technology to enhance efficiency and customer experience. Its proprietary Trak-R software streamlines processes from recruiting to settlements and claims, while advanced routing software optimizes delivery schedules.

Additionally, the implementation of a Contactless Delivery Solution ensures safety during health crises, improving both productivity and customer satisfaction.

Locations

Diakon Logistics operates nationwide, with a significant presence in Cleveland, Ohio.

Headquarters: 165 Hargraves Dr Ste S280, Austin, Texas, 78737, United States.

The company has employees across four continents:

• North America
• Europe
• Africa
• Asia

Clientele

The company serves a diverse clientele, including top appliance and furniture retailers, as well as manufacturers of large-ticket items.

Its services are tailored to meet the specific needs of these industries, ensuring efficient and reliable delivery solutions.

In summary, Diakon Logistics stands out in the logistics industry for its dedicated focus on home delivery services for large and bulky items.

Through comprehensive services, customer-centric philosophy, technological innovation, and extensive operational reach, the company continues to set standards in last-mile logistics solutions.