citizenM

CitizenM is a global hotel chain that reimagines the traditional hospitality experience by offering affordable luxury accommodations tailored for the modern, mobile traveler.

Founded in 2005 by Rattan Chadha, the first CitizenM hotel opened in 2008 at Amsterdam Airport Schiphol. Since then, the brand has expanded to 37 locations across 20 cities worldwide, including Amsterdam, London, Paris, New York, and Los Angeles.

Philosophy and Hotel Design

At the core of CitizenM's philosophy is the belief that luxury should be accessible without compromising on quality or design. The hotels are strategically located in prime metropolitan areas and major international airports.

This ensures guests are always close to the city's vibrant pulse.

Each hotel boasts a distinctive architectural style, characterized by large glass windows and black metal cladding, embracing the International Style.

Many locations feature large-scale public art installations, adding a unique cultural touch to the ambiance.

Guest Experience and Technology

The guest experience is at the forefront of CitizenM's design. Rooms are compact yet comfortable, equipped with high-tech amenities that allow guests to control lighting, temperature, and entertainment options via a tablet in each room.

This integration of technology ensures a seamless and personalized stay.

The communal spaces are vibrant and social, featuring spacious lounges, bars, and co-working areas that foster interaction among guests.

These areas are often adorned with contemporary art and stylish furnishings, creating an inviting atmosphere for relaxation and collaboration.

Acquisition and Innovation

In 2025, CitizenM was acquired by Marriott International for $355 million, marking a significant milestone in the brand's journey.

Despite the acquisition, CitizenM continues to operate its hotels independently, maintaining its unique brand identity and commitment to delivering exceptional experiences.

The brand's dedication to innovation is evident in its adoption of smart and contactless technology.

Guests can check in online, receive a QR code for room access, and control in-room features via the 'MoodPad' tablet.

The CitizenM app further enhances the experience by allowing guests to book, check in, and manage their stay conveniently.

Culture and Future Vision

CitizenM's commitment to diversity and inclusivity is reflected in its open-minded approach and welcoming environment.

The brand is an equal opportunity employer, embracing individuals from all backgrounds and fostering a culture of kindness and global understanding.

With a vision to double its portfolio by 2030, CitizenM continues to disrupt the hospitality industry by offering a unique blend of affordability, luxury, and design.

Locations

In the United States, CitizenM operates hotels in several major cities:

• Boston, MA
• Chicago, IL
• Los Angeles, CA
• Miami, FL
• New York, NY
• San Francisco Bay Area, CA
• Seattle, WA
• Washington, D.C.
• Cambridge, MA
• Hialeah, FL

These locations provide guests with convenient access to the cultural and business hubs of each city.

CitizenM's innovative approach to hospitality, combined with its commitment to design, technology, and guest experience, continues to set it apart in the competitive hotel industry.