CarMax, Inc.

CarMax, Inc. is a leading used vehicle retailer in the United States, offering a vast selection of pre-owned cars, trucks, and SUVs across various makes and models. Established in 1993 as a subsidiary of Circuit City, CarMax has grown to operate 253 locations nationwide as of January 2025.

The company operates through two primary segments:

• CarMax Sales Operations: Provides customers with a diverse inventory of used vehicles, including domestic, imported, luxury, hybrid, and electric models. Each vehicle undergoes a comprehensive 125-point inspection, ensuring quality and reliability. Customers benefit from a 10-day money-back guarantee and extended protection plans, reconditioning, and repair services.
• CarMax Auto Finance: Offers financing solutions to a broad spectrum of customers across various credit profiles. Partnering with multiple financial institutions, CarMax provides flexible financing options to make vehicle ownership accessible to more people.

Headquarters and Locations

Headquartered in Richmond, Virginia, CarMax has expanded its presence across 41 states. It has a significant concentration in California, which houses 33 dealerships, roughly 13% of its total locations.

The company also operates customer service call centers, known as Customer Experience Centers, located in:

• Atlanta, Georgia
• Kansas City, Kansas
• Phoenix, Arizona
• Richmond, Virginia
• Springfield, MO, USA
• Knoxville, TN, USA
• Fayetteville, NC, USA

Customer Commitment and Recognition

CarMax is committed to customer satisfaction with a transparent pricing model that eliminates traditional haggling. This approach has earned the company a spot on Fortune's "100 Best Companies to Work For" list from 2005 to 2023, ranking 75th in 2023.

In summary, CarMax, Inc. stands out in the used vehicle retail industry by offering a wide range of quality pre-owned vehicles, transparent pricing, and customer-centric services, all supported by a robust nationwide presence.