CarMax

CarMax, Inc. is a leading retailer of used vehicles in the United States, renowned for its commitment to providing a transparent, hassle-free, and customer-centric car buying experience. Established in 1993 as a subsidiary of Circuit City, CarMax has grown to operate 253 locations across 41 states, making it the nation's largest retailer of used cars.

Product and Services

CarMax offers a diverse inventory of high-quality used vehicles, including domestic, imported, luxury, hybrid, and electric models. Each vehicle undergoes a rigorous inspection process, ensuring it meets CarMax's stringent quality standards.

Customers can explore this extensive selection through CarMax's user-friendly platform, which provides detailed vehicle information, pricing, and availability.

In addition to vehicle sales, CarMax provides a range of services designed to enhance the car buying and selling experience:

• Financing Options: Through CarMax Auto Finance, the company offers financing alternatives tailored to a wide spectrum of credit profiles, facilitating accessible vehicle ownership.
• Vehicle Appraisals: CarMax purchases used cars directly from customers, offering competitive appraisals and a straightforward selling process.
• Extended Protection Plans: To provide peace of mind, CarMax offers extended protection plans that cover various vehicle components, ensuring customers are protected against unexpected repair costs.
• Reconditioning and Repair Services: The company operates service centers that perform reconditioning and repair work, maintaining the quality and reliability of its vehicle inventory.

Locations

As of January 2025, CarMax operates 253 locations across 41 states, including significant operations in California, Texas, and Florida. Notable locations include:

• Los Angeles, CA: 9 locations
• Atlanta, GA: 6 locations
• Houston, TX: 6 locations
• Chicago, IL: 4 locations
• Denver, CO: 4 locations

These locations are strategically situated to serve a broad customer base, ensuring accessibility and convenience for car buyers and sellers nationwide.

Additional Locations

• Winston-Salem, NC
• Jackson, MS
• Baton Rouge, LA
• Mobile, AL
• Providence, RI
• Boston, MA
• Portland, OR
• Chattanooga, TN
• Davie, FL
• Boise, ID
• Gary, IN
• Charlotte, NC
• Nashville, TN
• Louisville, KY
• Murfreesboro, TN
• Macon, GA
• Franklin, TN
• Mesa, AZ
• Oak Park, IL
• Gilbert, AZ

Mission and Values

CarMax's mission is to revolutionize the way people buy and sell cars by offering a wide selection of vehicles at a range of prices, providing a customer-friendly, no-haggle environment, and delivering exceptional service throughout the car buying and selling process.

The company's core values include:

• Integrity: Being honest and transparent in every interaction.
• Putting People First: Investing in associates and providing opportunities to grow; having customers' backs.
• Teamwork: Being proud members of Team CarMax.
• Go for Greatness: Being industry disruptors.

These principles guide CarMax's operations and contribute to its reputation as a trusted and customer-focused automotive retailer.

Through its comprehensive services, extensive inventory, and commitment to customer satisfaction, CarMax continues to set the standard for used car retailing in the United States.