ALLIANCE SERVICE GROUP

Alliance Service Group is a leading provider of specialized automotive hospitality services, dedicated to enhancing the customer experience within automotive dealerships.

With a strong emphasis on safety and exceptional customer service, the company offers a comprehensive suite of services designed to streamline dealership operations and elevate client satisfaction.

Automotive Service Valet

Alliance Service Group's Automotive Service Valet service focuses on maximizing repair orders (ROs) through superior customer service. Valets meet, guide, and assist customers on the service drive, ensuring a seamless and welcoming experience from the moment clients arrive at the dealership.

This service aims to improve customer reviews and customer satisfaction index (CSI) scores by providing a new definition of dealership efficiency.

Automotive Detailing

The company provides industry-leading automotive detailing services, including cleaning, buffing, and minor cosmetic repairs for customer vehicles on the service drive.

Ideal for detailers with or without experience, Alliance Service Group offers cutting-edge training courses to bring all details up to their standard.

Detailers are responsible for vacuuming and cleaning the interior of customer vehicles, as well as washing, waxing, and buffing ceramic coatings as required.

Valet Supervisor

Valet Supervisors are responsible for leading and supporting the success of the service drive. They manage various groups such as service valets, car wash attendants, porters, and detailers.

In addition to supporting operations, valet supervisors provide service valet functions as needed and help resolve customer escalations and insurance claims.

Sales Porter

Sales Porters contribute to the dealership’s success through a wide variety of operational roles, including transporting vehicles, assisting service advisors, and delivering vehicles to customers.

Focused on safety and customer service, sales porters facilitate dealership functions such as moving cars to the showroom floor, janitorial work, automotive parks and delivery, and even loaner fleet operations.

There are multiple types of automotive porters, and specific roles can be discussed with a recruiter.

Shuttle Driver

Shuttle Drivers provide pick-up and drop-off services to dealership customers for sales visits, service appointments, and routine maintenance.

They ensure passenger safety while delivering world-class customer shuttle services. Concierge services may also be required depending on the dealership.

Shuttle drivers may require higher driver’s license certification for multi-passenger vehicles and ASG safety training courses.

Locations

Alliance Service Group operates in multiple locations across the United States, including:

• Chicago, IL
• Naperville, IL
• Pittsburgh, PA
• Skokie, IL

Their headquarters are located at 5747 W Maple Rd, Suite 205, West Bloomfield Township, Michigan 48322, US.

By offering these specialized services, Alliance Service Group enables automotive dealerships to focus on their core operations while ensuring a superior customer experience.

Their commitment to training and professionalism has established them as a trusted partner in the automotive industry.