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Service Writer Job Description 

service writer speaking with a client

A Service Writer is a professional in the automotive industry who acts as a liaison between customers and the service department of an auto repair facility or dealership.

The main responsibilities of Service Writers include greeting customers, listening to their concerns and providing information about the services offered by the repair shop or dealership. They keep customers informed about the progress of their vehicle repairs, providing estimates of costs.

service writer speaking with a client
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Streamline your hiring process by downloading or copying our free Service Writer Job Description Template below.

Service Writer Job Overview

Join [Company Name] as a Service Writer and play a pivotal role in facilitating seamless communication between customers and our automotive service team.

As a Service Writer, your responsibilities will encompass greeting customers, providing detailed information about our automotive services and ensuring effective communication throughout the vehicle repair process.

You will collaborate closely with technicians and mechanics, updating customers on repair progress and processing transactions upon completion.

Attention to detail and strong organizational skills will be crucial as you prepare accurate repair orders, estimate costs and maintain organized records of customer interactions. By delivering excellent customer service, you will contribute to a positive customer experience and the efficient operation of our service department.

If you have a passion for customer satisfaction, excellent communication skills and a strong understanding of automotive service processes, we invite you to apply for the Service Writer position at [Company Name].

Salary: $22–$30/hour

Schedule: Full-time (40 hours per week), Monday–Friday, with the possibility of overtime beyond 40 hours per week

Service Writer Duties & Responsibilities

  • Greet and assist customers, providing information about available automotive services
  • Listen to customer concerns, answer queries and offer detailed explanations of services and pricing
  • Keep customers informed about the progress of their vehicle repairs
  • Collaborate closely with technicians and mechanics to obtain accurate updates on repair timelines
  • Process customer transactions promptly and accurately upon completion of vehicle repairs
  • Prepare detailed repair orders, including estimates and documentation of services performed
  • Keep systematic records of service histories, customer interactions and repair documentation
  • Provide transparent and detailed invoices, including a breakdown of services and costs
  • Inform customers about limited offerings, such as free vehicle inspections, and explain their benefits
  • Make knowledgeable recommendations for additional services based on vehicle needs
  • Ensure accurate and timely entry of information into digital systems
  • Balance customer satisfaction with efficient service coordination
  • Maintain a professional and approachable demeanor to create a positive customer experience

Service Writer Experience Requirements & Skills

  • Previous experience in automotive service coordination or a related customer service role
  • Familiarity with automotive repair terminology and processes
  • Strong organizational skills to manage customer information, service schedule and documentation
  • Excellent communication and interpersonal abilities to engage with customers effectively
  • Proficiency in transaction processing and basic computer skills
  • Ability to provide accurate estimates and detailed explanations of services
  • Attention to detail to ensure accurate documentation and record-keeping
  • Ability to work collaboratively with technicians and mechanics
  • Flexibility to work varying hours, including weekends if necessary
  • A customer-centric mindset with dedication to ensuring their satisfaction

Service Writer Education & Qualification Requirements

  • High school diploma or equivalent
  • Additional technical education is a plus

Service Writer Job Description Template — Free Download

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Related: How To Write a Job Description

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