Hotel Concierge Job Description

Asian female concierge helping a female guest with her registration

A hotel concierge is crucial for guest satisfaction, serving as a communication liaison between guests and staff. They arrange transportation, share local insights and facilitate a seamless and enjoyable stay by coordinating services and ensuring guests’ needs are met.

By: Jericka Orellano

November 15, 2023

Exemplary attention to detail, effective time management and the ability to address guest concerns with professionalism with a warm and welcoming demeanor are essential qualities for success in this role.

Simplify your hiring process by copying or downloading our free Hotel Concierge Job Description Template below. Customize it to your needs and efficiently advertise your vacancies online.

Hotel Concierge Job Overview

We are currently seeking a reliable and detail-oriented hotel concierge to join our team at [Hotel Name]. The role involves providing exceptional guest services to ensure a positive and memorable experience for all visitors.

The ideal candidate should possess excellent communication skills, demonstrate a professional demeanor and be adept at managing various tasks efficiently.

Salary: $18–$25/hour

Tips: Yes

Schedule: Full-time, flexible hours based on the hotel’s needs, including weekends and holidays

Hotel Concierge Duties & Responsibilities

Provide outstanding customer service, assisting guests with inquiries, reservations and recommendations
Coordinate guest requests, such as transportation, restaurant reservations and event tickets
Maintain a comprehensive knowledge of the local area, including attractions, dining options and entertainment venues
Handle check-in and check-out processes efficiently, ensuring a seamless experience for guests
Assist with luggage, transportation arrangements and other guest-related services
Keep the lobby and public areas tidy and presentable
Collaborate with other hotel staff to ensure a coordinated and smooth operation
Address guest concerns and inquiries with professionalism and courtesy
Maintain guest privacy and confidentiality

Hotel Concierge Experience Requirements & Skills

Experience in customer service or hospitality
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work with minimal supervision
Knowledge of local attractions, services, dining options, shopping districts, etc.
Professional and welcoming demeanor

Hotel Concierge Education & Qualifications

High school diploma or equivalent
Training in customer service and hospitality practices

Hotel Concierge Job Description Template — Free Download

To use this template, download it below, replace [Hotel Name] with your establishment’s name, tailor the template to meet your specific needs, including salary, additional responsibilities and other requirements, and include any relevant details to attract top candidates.

Download our user-friendly Hotel Concierge Job Description Template by entering your email address and clicking the Free Download button.