Head of Operations Job Description

A Head of Operations oversees and optimizes the operational activities of a business. This senior management position involves collaboration with other senior staff to strategically plan and implement different operational initiatives. From managing projects to tracking operations and staff reports, the Head of Operations ensures the company meets its goals while delivering exceptional service to customers.

The role demands an individual with strong leadership skills to foster collaborative teamwork and optimize operational efficiency.

By: Rea Gierran

November 27, 2023

Use our free Head of Operations Job Description Template to attract qualified candidates. This template is designed to help you find the ideal individual to lead operational strategies and ensure efficiency across various departments.

Head of Operations Job Overview

We are actively seeking a skilled Head of Operations to spearhead and optimize daily activities across diverse departments at [Company Name], including finance and IT. In this role, you will craft strategic policies, supervise customer service and implement innovative technology solutions.

If you possess strong analytical and strategic thinking, coupled with a commitment to productivity and compliance, [Company Name] is the perfect place for you.

Join us in ensuring the seamless functioning of our operations and contributing to a thriving work environment.

Salary: $47–$61/hour

Schedule: Full-time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Head of Operations Duties & Responsibilities

Collaborate with executive team members to develop business strategies
Implement efficient processes and standards to enhance operations
Ensure compliance with local and international laws, emphasizing data protection
Oversee the implementation of third-party solutions across the organization
Manage contracts and cultivate relationships with customers, vendors, partners and stakeholders
Evaluate risks and lead efforts in quality assurance
Supervise expenses and budgeting to optimize organizational costs and benefits
Mentor and motivate teams to enhance productivity and engagement
Recruit, interview and hire staff for various departments
Maintain industry knowledge, identifying challenges and opportunities
Create and deliver presentations to communicate strategies and initiatives
Plan and monitor day-to-day activities, ensuring strategic alignment

Head of Operations Experience Requirements & Skills

Proven experience in leadership roles such as Head of Operations, Operations Director or similar
Familiarity with various business functions, including HR, finance, supply chain and IT
Knowledgeable in data analytics and proficient in reporting
Strong numerical aptitude and skills in financial planning
Exceptional communication and negotiation skills
Excellent leadership skills with the ability to motivate and retain staff
Commercial awareness and a comprehensive understanding of the competitive environment
Project management skills with knowledge of methodologies like Agile, Lean and Six Sigma

Head of Operations Education & Qualifications

Bachelor’s degree in Business, Computer Science or a related field; a master’s degree is a plus
Having certifications in project management is advantageous

Head of Operation Job Description Template — Free Download

This customizable template streamlines the creation of engaging online job ads tailored specifically for a Head of Operations position.

Begin by substituting [Company Name] with your organization’s name and modify the content to suit your unique requirements. Personalize salary details, work schedule and include other relevant information such as employee benefits.

Access our free Head of Operations Job Description Template by entering your email and selecting the Free Download option.