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Front Office Manager Job Description

front office manager job description

The Front Office Manager oversees daily operations at the front desk and reception area. Their responsibilities include managing check-in and check-out processes, addressing guest inquiries and concerns and facilitating communication between hotel departments.

This role involves supervising and training front desk staff, maintaining an organized and inviting lobby and implementing effective administrative procedures to enhance the overall guest experience.

front office manager job description

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Front Office Manager Job Overview

We are looking for a Front Office Manager to join our team at [Company Name] and help ensure the smooth operation of our front desk and reception area.

Responsibilities include overseeing check-in and check-out processes, addressing guest inquiries and maintaining effective communication between different departments.

The ideal candidate should possess strong leadership and mentoring skills for the front desk staff, create an organized lobby ambiance and implement efficient administrative procedures to meet customers’ expectations.

Salary: $15–$18/hour

Schedule: Full-time commitment

Front Office Manager Duties & Responsibilities

  • Oversee check-in and check-out processes
  • Address guest inquiries and concerns promptly and professionally
  • Spearhead and coordinate promotional activities or special events to attract guests
  • Conduct regular audits of financial transactions and records
  • Supervise and train front desk staff to maintain high service standards
  • Foster effective communication between various hotel departments
  • Maintain an organized and welcoming lobby area
  • Implement efficient administrative procedures to enhance operational effectiveness
  • Manage reservations and room assignments to optimize occupancy
  • Handle financial transactions and maintain accurate records
  • Resolve issues and complaints in a timely and satisfactory manner
  • Stay informed about local attractions, services and events to assist guests
  • Ensure proper mail distribution within the office
  • Monitor stock levels and order office supplies as needed
  • Prepare and monitor the office budget, keeping expenses in check
  • Ensure compliance with hotel policies, procedures and safety standards

Front Office Manager Experience & Skills

  • Proven experience in a front-office management role
  • Proficiency in implementing and optimizing customer relationship management systems
  • Hands-on experience with office machines, including fax machines and printers
  • Solid knowledge of MS Office, particularly Excel and Word
  • Strong leadership and mentoring skills
  • Excellent communication and interpersonal abilities
  • Effective training and supervision of office staff, including receptionists, security guards and call center agents
  • Proficient in scheduling shifts to ensure proper coverage
  • Experience in handling financial transactions and maintaining accurate records
  • Problem-solving skills to address issues, complaints and specific customer requests
  • Emergency troubleshooting and coordination experience
  • Knowledge of stock monitoring and ordering office supplies
  • Experience in budget preparation
  • Record-keeping proficiency for office expenses and costs
  • Familiarity with proper mail distribution procedures

Front Office Manager Education & Qualifications

  • Bachelor’s degree in Business Administration, Hospitality Management or a related field

Front Office Manager Job Description Template — Free Download

Streamline your online job advertisements using our template. Begin by replacing [Company Name] with your business details and tailor the template to your specific requirements. Include relevant information to attract the best talents on the job market for your company.

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Related: How To Write a Job Description

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