HEI Hotels

HEI Hotels & Resorts is a leading hotel investment and management company with over 100 properties throughout the United States, including Miami and other major cities. Since its founding in 1985, HEI has built a diverse portfolio featuring full service, upper-upscale, and luxury hotels across prominent brands like Marriott, Hilton, Hyatt, and IHG, as well as independent and lifestyle hotels.

Offering a wide range of career opportunities in hospitality, HEI Hotels & Resorts provides jobs from entry-level positions in Miami-area hotels to executive management roles. Their focus on associate development, diversity, and inclusion creates many pathways for career advancement in this dynamic and fast-growing industry.

HEI Hotels & Resorts Job Opportunities & Positions

Explore some typical hospitality jobs HEI Hotels & Resorts hires for across their properties.

Entry-Level Hospitality Roles

These roles are ideal for those starting their careers in hotel and restaurant operations or seeking flexible part-time work in Miami-area hotels.

Front Desk Agent

• Starting Pay: $15-$18/hour
• Responsibilities: Guest check-in/check-out, reservations, answering inquiries
• Skills Needed: Excellent communication, problem-solving, and computer proficiency
• Environment: Front-of-house hotel location, customer service oriented

Housekeeper

• Starting Pay: $14-$17/hour
• Duties: Cleaning guest rooms, replenishing supplies, maintaining hygiene standards
• Experience: Physical stamina, attention to detail required
• Work Setting: Back-of-house hotel areas with team coordination

Server

• Starting Pay: $12-$15/hour plus tips
• Role: Taking orders, serving food and beverages, maintaining customer satisfaction
• Skills: Strong communication, multitasking, friendly demeanor
• Workplace: Hotel restaurants and dining venues

Bartender

• Starting Pay: $12-$15/hour plus tips
• Responsibilities: Preparing and serving drinks, maintaining bar supplies
• Training: Mixology knowledge and customer interaction skills essential
• Environment: Lively bar settings within hotel properties

Line Cook

• Starting Pay: $16-$20/hour
• Duties: Food preparation, cooking menu items to company standards
• Requirements: Culinary skills, ability to work in fast-paced kitchens
• Work Area: Hotel kitchen and catering operations

Dishwasher

• Starting Pay: $13-$16/hour
• Tasks: Washing kitchenware, maintaining cleanliness standards
• Skills: Efficiency and teamwork in kitchen environment
• Setting: Hotel kitchen back-of-house

Bellhop

• Starting Pay: $12-$14/hour plus tips
• Responsibilities: Assisting guests with luggage, escorting to rooms
• Skills Needed: Politeness, physical fitness, guest interaction
• Work Environment: Hotel lobby and guest service areas

Concierge

• Starting Pay: $15-$18/hour
• Role: Providing recommendations, booking services, enhancing guest experience
• Expertise: Local knowledge, strong communication
• Workplace: Front desk or dedicated concierge desk

Valet Attendant

• Starting Pay: $12-$14/hour plus tips
• Tasks: Parking and retrieving guest vehicles efficiently
• Requirements: Valid driver’s license, courteous service
• Setting: Hotel parking facilities

Room Service Attendant

• Starting Pay: $12-$15/hour plus tips
• Duties: Delivering food and amenities to guest rooms
• Skills: Timeliness, accuracy, guest relations
• Environment: Guest floors and service areas

Management and Leadership Roles

These positions involve supervisory responsibilities and require prior experience in hospitality operations.

Shift Supervisor

• Starting Pay: $18-$22/hour
• Responsibilities: Overseeing daily staff activities, handling guest concerns
• Requirements: Leadership skills, hospitality experience preferred
• Advancement: Pathway to assistant management roles

Assistant Restaurant Manager

• Starting Pay: $20-$25/hour
• Duties: Staff training, inventory control, ensuring service quality
• Experience: Prior supervisory experience in food and beverage sector
• Benefits: Opportunity for career growth within company

Restaurant Manager

• Starting Pay: $25-$30/hour
• Role: Full restaurant oversight, financial and HR management
• Skills: Strong organizational and leadership abilities
• Environment: Managing hotel dining outlets

Executive Chef

• Starting Pay: $30-$40/hour
• Responsibilities: Kitchen leadership, menu planning, food quality control
• Experience: Culinary expertise and team management
• Workplace: Hotel kitchens and catering operations

Food and Beverage Director

• Starting Pay: $35-$45/hour
• Duties: Overseeing all food service departments, budgeting, strategizing guest experience
• Qualifications: Extensive hospitality management experience
• Role: Executive leadership within hotel operations

Why Work at HEI Hotels & Resorts? Employee Benefits & Perks

HEI offers a comprehensive benefits package designed to support associates’ well-being and work-life balance.

Core Benefits for All Employees

• Competitive Compensation: Salary packages aligned with industry standards
• Paid Time Off & Flexible Scheduling: Support for personal and family needs
• Health and Wellness Plans: Medical, dental, and vision insurance
• 401(k) Retirement Plan: Company matching to assist long-term savings
• Travel Discounts: Reduced rates at HEI and partner properties

Education and Career Development Opportunities

HEI Hotels & Resorts invests significantly in career advancement programs and associate development.

Training Programs

• Courses in revenue management, sales strategy, guest satisfaction, and expense management
• Focused skill development to enhance operational excellence

Mentorship and Leadership Initiatives

• Mentorship programs to foster professional growth
• Women in Leadership program promoting diversity in management

HEI Hotels & Resorts Work Environment & Company Culture

HEI’s culture is built on empowerment, accountability, and inclusiveness across all levels.

Company Values and Environment

• Inclusive Culture: Initiatives like “The Bridge” and “HEI Inclusion” promote diversity and equity
• Teamwork and Integrity: Collaboration and ethical standards are a priority
• Innovation and Excellence: Commitment to continual improvement and guest satisfaction
• Social Responsibility: Active community engagement and sustainability efforts

Career Advancement Stories

Specific verifiable career advancement stories at HEI are not available at this time; however, the company emphasizes internal growth and professional development.

How To Apply for HEI Hotels & Resorts Jobs

Follow these simple steps to apply for open positions at HEI Hotels & Resorts.

Online Application Process

1. Visit the HEI Hotels & Resorts careers page.
2. Search for available jobs by location or position, including in Miami.
3. Select the desired job and review its details.
4. Click the “Apply” button to submit your application online.

HEI Hotels & Resorts Locations and Job Availability

HEI operates properties in key U.S. cities where hospitality jobs are regularly available.

Key Locations

• Miami, FL
• Orlando, FL
• Pasadena, CA
• Savannah, GA
• New Orleans, LA

Job Availability Notes

• Opportunities often exist year-round due to property growth and turnover
• Seasonal hiring may occur aligned with travel industry fluctuations

HEI Hotels & Resorts Compared to Competitors

HEI stands out in the hospitality industry for its associate-focused company culture and innovative management practices.

Distinct Advantages of HEI

• “HEI Loves” Culture: Prioritizes employee well-being and development
• Proprietary Tools: Data-driven management enhances operational efficiency
• Diversity & Inclusion: Strong commitment fosters a positive workplace
• Guest Experience Focus: Consistent delivery of superior services

Competitive Differentiators

• Strong associate engagement compared to traditional hotel management companies
• Robust social responsibility and sustainability programs
• Well-established mentorship and leadership development opportunities

Salary and Compensation at HEI Hotels & Resorts

A summary of pay ranges for common roles within HEI properties.

Entry-Level Positions Pay

• Front Desk Agent: $15-$18/hour
• Housekeeper: $14-$17/hour
• Server: $12-$15/hour plus tips
• Bartender: $12-$15/hour plus tips
• Line Cook: $16-$20/hour
• Dishwasher: $13-$16/hour
• Bellhop: $12-$14/hour plus tips
• Concierge: $15-$18/hour
• Valet Attendant: $12-$14/hour plus tips
• Room Service Attendant: $12-$15/hour plus tips

Management Roles Pay

• Shift Supervisor: $18-$22/hour
• Assistant Restaurant Manager: $20-$25/hour
• Restaurant Manager: $25-$30/hour
• Executive Chef: $30-$40/hour
• Food and Beverage Director: $35-$45/hour

Getting Started: Your HEI Hotels & Resorts Career Path

What new employees can expect in their first year of joining HEI Hotels & Resorts.

Initial Onboarding

• Orientation to company culture, values, and safety procedures
• Role-specific training conducted by experienced personnel
• Introduction to property operations and team members

Skill Development and Performance

• Ongoing learning opportunities through company training programs
• Cross-functional training to build diverse hospitality skills
• Opportunity for feedback and performance reviews

Advancement Opportunities

• Encouragement to pursue internal promotions based on performance
• Participation in mentorship and leadership development initiatives
• Pathways to supervisory and management positions

Contact Information for HEI Hotels & Resorts Careers

Direct contact information for the company headquarters and career resources.

Corporate Headquarters

HEI Hotels & Resorts
101 Merritt 7 Corporate Park, 1st Floor
Norwalk, CT 06851
Telephone: 203-849-8844
Website: heihotels.com

Local Hiring

Job seekers interested in HEI roles in Miami or other locations can apply through the company’s online career portal where new postings and detailed position descriptions are regularly updated.