Manager, Personal Lines Service Team

Greylock Insurance Agency (Greylock) has established itself as a reputable and enduring insurance provider for over two decades. Rooted in a commitment to excellence and community engagement, Greylock specializes in delivering personalized insurance solutions tailored to meet the distinct needs of its diverse clientele. As an independent insurance agency, the company takes pride in fostering a supportive and inclusive work culture, which emphasizes career growth, professional development, and collaborative teamwork. Employees at Greylock enjoy a dynamic environment where their contributions have tangible impacts on both the company and the community it serves. Offering a blend of traditional core values and modern operational strategies, Greylock ensures that its team members have access to training, upskilling opportunities, and clear pathways for career advancement. Competitive compensation packages and comprehensive benefits further illustrate Greylock's commitment to recognizing and rewarding employee dedication and performance.

The role of Manager, Personal Lines Service Team, is a full-time leadership position based in Hartford, CT, with a hybrid remote working setup. The position commands a salary range of $60,000 to $80,000 per year and includes an attractive benefits package. This managerial role is pivotal in steering the Personal Lines team to meet production targets, uphold exemplary customer service standards, and ensure strict adherence to underwriting guidelines and regulatory compliance. The selected candidate will oversee key operational aspects including staff development, performance monitoring, and relationship management with insurance carriers, partners such as Greylock Federal Credit Union, and key community stakeholders.

As the Manager, Personal Lines Service Team, you will be entrusted with leading, mentoring, and coaching a team of account managers, fostering a positive and productive work environment grounded in respect, collaboration, and psychological safety. Your leadership will drive the team’s growth and efficiency while maintaining high standards of service delivery. You will also handle a personal book of business, managing customer inquiries, policy changes, and education on policy coverages. In coordination with the Operations Administrator, you will ensure compliance with all system updates, procedures, rating and product changes, as well as any relevant insurance regulations.

Additionally, this role requires close collaboration with underwriting and marketing personnel from partner companies to align strategies that promote agency growth and customer satisfaction. Maintaining effective communication channels with Greylock Federal Credit Union employees to facilitate referral generation is also essential. Your responsibilities will include troubleshooting and resolving customer and staff issues to maintain high service quality. This position offers a unique opportunity for an experienced Personal Lines insurance professional to take on a leadership role in a supportive, forward-thinking agency where your skills can foster significant growth and success.