Hotel Mgr

NYC, NY, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $150,000.00 - $160,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company managing a diverse portfolio of more than 400 hotels globally with assets exceeding 15 billion dollars. Established with over three decades of excellence and innovation in the hospitality industry, Highgate has built a reputation as a trusted partner to top ownership groups and major hotel brands. The company specializes in the development and management of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate leverages cutting-edge revenue management tools to forecast market trends and maximize asset value, making it an industry leader in ensuring operational and financial success. Headquartered internationally, Highgate boasts a team of seasoned hospitality executives dedicated to driving performance and enhancing guest experiences across North America, Europe, the Caribbean, and Latin America. To learn more about Highgate, visit www.highgate.com.

The Hotel Manager role at Highgate Hotels is a comprehensive leadership position focused on steering the hotel towards achieving profitability through strategic revenue generation, stringent cost controls, outstanding guest satisfaction, and robust employee development programs. This full-time yearly position involves overseeing daily hotel operations, working closely with department heads, and engaging in all facets of the hotel lifecycle. One of the critical responsibilities is to foster a positive, team-oriented environment that aligns with Highgate’s standards of service excellence and compliance.

The Hotel Manager actively participates in sales initiatives by engaging directly with key clients and hosting events to strengthen relationships. In daily operations, this role requires meticulous oversight through regular tours of the hotel departments to ensure optimal staffing and performance. Weekly and monthly meetings with operational leadership focus on training, financial reviews, goal setting, and quality assurance, ensuring all departments remain aligned with business objectives and budgetary guidelines.

The role demands a hands-on approach to hotel management, including routine inspections of guest rooms, property maintenance, compliance with safety protocols, and managing payroll operations to minimize costs like overtime. The Hotel Manager also oversees the recruitment, training, and performance appraisal of management personnel, ensuring adherence to Highgate’s stringent standards and policies. Additionally, this position involves coordinating with corporate offices to meet financial reporting deadlines and participate in continuous improvement through corporate-sponsored training and certification.

Further, the Hotel Manager spearheads efforts to maintain hotel cleanliness, guest service standards, and safety compliance while managing vendor relationships and ensuring PCI compliance standards are upheld. By forecasting the hotel’s financial position accurately through detailed revenue and expense management, the Hotel Manager enhances the hotel’s competitive edge. This role includes a significant guest interaction component, requiring a warm and friendly demeanor at all times to promote guest loyalty and satisfaction. Overall, this position is instrumental in sustaining the hotel’s operational excellence and financial health within the highly competitive hospitality market.

Job Requirements

bachelor's degree preferred
minimum of 6 years of progressive experience in hotel or related field
effective communication skills both verbal and written
ability to multitask and prioritize responsibilities
maintain professional appearance and demeanor
participate in managerial on-duty coverage
commitment to meet attendance and scheduling requirements
ability to handle confidential information
competency in problem solving and decision making
compliance with corporate policies and procedures
ability to perform light physical work
willingness to perform additional duties as assigned

Job Qualifications

at least 6 years progressive experience in hotel or related field
bachelor's degree preferred
maintain a warm and friendly demeanor at all times
effective verbal and written communication with all employee levels and guests
effective at listening understanding and clarifying concerns
ability to multitask and prioritize departmental functions
attend all required meetings and training
participate in M.O.D coverage as required
maintain regular attendance per company standards
maintain high standards of personal appearance and grooming including wearing nametags
comply with company standards and regulations for safe and efficient operations
identify problem areas and assist in solutions
effective problem handling including anticipating preventing identifying and solving problems
ability to understand and evaluate complex information to meet objectives
maintain confidentiality of information
perform light work including lifting up to 20 pounds
perform other duties as requested by management

Job Duties

participate in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
tour operating departments daily ensuring smooth operation and staffing in all areas adjusting as needed
conduct weekly staff meetings including training sessions and review of sales and operations efforts
conduct weekly one-on-one meetings with operational department heads to review training financials goals and performance
attend operational line ups weekly for housekeeping front desk culinary and banquets
meet all financial review dates and corporate directed programs on time
hold monthly financial review with department managers and supervisors
ensure department heads maintain budgeted productivity and accounting procedures
develop managers through competency and corporate training
participate in M.O.D coverage as scheduled
maintain and monitor effectiveness of Lobby Ambassador program
maintain contact and development of management trainees
adhere to company policies and train new managers
oversee and assist in budget and forecast processes
ensure training in service standards per company
ensure compliance with payroll procedures managing overtime and meal break penalties
ensure PCI compliance protocols followed
create positive team environment focused on guest experience
inspect rooms weekly with housekeeping and engineering managers
process invoices daily
ensure financial information submitted monthly to corporate
inspect property cleanliness and maintenance regularly
ensure employee attentiveness friendly courteous and efficient
forecast financial position monthly analyzing data to generate reforecast
conduct operational management interviews and hiring
perform department manager performance appraisals
motivate coach counsel and discipline management personnel
perform duties as requested by senior leadership
ensure fair and equitable treatment of employees
meet clients on property and assist sales efforts
greet guests during peak times providing assistance
ensure security and monthly audits of hotel safe
conduct monthly credit meetings and manage credit and collection policies
complete corporate training modules and train others
ensure all scheduled meetings occur
conduct daily WBR meetings with Director of Sales