Complex Sales Manager

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $85,000.00

Work Schedule

Standard Hours

Benefits

competitive base salary

Performance-based incentive plan

Medical insurance

Dental Insurance

Vision Insurance

401(k) plan with Company Match

Paid Time Off

Holidays

Career advancement opportunities

Job Description

Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. The company operates a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. Known for building a culture of leadership, innovation, and accountability, Rebel Hotel Company is continuously expanding and setting new standards in the hospitality industry. Their focus on maintaining high standards while fostering growth and offering outstanding service makes them a prominent player in the hotel management sector.

The Complex Sales Manager role at Rebel Hotel Company is a pivotal position based in New York, NY, focused on driving revenue growth for Life Hotel New York and The Renwick Hotel, both esteemed properties within the company's portfolio. Reporting directly to the Area Director of Sales & Marketing, this full-time, on-site position involves managing and developing group and corporate travel sales opportunities. The Complex Sales Manager is responsible for meeting and exceeding revenue targets by cultivating new accounts and expanding existing ones through strategic, profitable, and mutually beneficial sales approaches. This role demands a professional with strong negotiation skills, an extensive network, and the ability to leverage competitive insights to maximize hotel revenues throughout the year. With a salary range of $85,000 annually and additional performance-based incentives, this position offers an excellent career opportunity for those passionate about hospitality sales, particularly within a vibrant and rapidly growing company. The ideal candidate will be involved in maximizing sales calls targeting high revenue potential, managing key accounts, and utilizing innovative techniques such as targeted account development and yield management to enhance financial performance. The role also emphasizes maintaining organized and up-to-date client records, building strong customer relationships, and ensuring responsive follow-up on all client inquiries. Overall, the Complex Sales Manager will be an essential contributor to Rebel Hotel Company's continued success and expansion in an increasingly competitive market.

Job Requirements

Must have 2-4 years of hospitality sales experience
Valid state driver's license and reliable transportation for making sales calls
Ability to dedicate minimum 90% work time on direct sales efforts
Ability to control expenses while traveling for business
Ability to represent oneself and the company with highest integrity and professionalism
Neat, clean, and business-like appearance
Dexterity and mobility to meet clients on and off premises, tour property, and attend functions
Ability to climb stairs, use door keys, and operate basic office equipment
Vision to read fine print and computer screens and observe rooms in low light
Ability to understand and follow verbal and written instructions
Ability to multi-task and prioritize activities in a timely manner
Ability to develop and maintain strong customer relationships
Ability to effectively communicate in English
Willingness to work full-time on-site
Successful completion of background check

Job Qualifications

Two to four years of hospitality sales experience
Experience with business travel, corporate accounts, and transient market preferred
Additional group sales experience considered
Knowledge of general sales techniques and yield management
Highly developed customer service skills
Effective business writing skills
Ability to hear, speak, read, and write English fluently
Ability to multitask and prioritize activities
Strong and effective sales skills
Ability to solve problems and make sound business decisions
Ability to respond to coaching, feedback, and training
Knowledge of market research and competitor analysis
Experience with e-marketing and innovative sales prospecting

Job Duties

Target results-oriented high revenue potential sales calls to ensure a successful direct sales program
Maximize current hotel key accounts by identifying and capturing those that offer revenue growth
Achieve allocated productivity and activity goals as established by management
Capture competitors' accounts through networking, research, and reader board surveys
Follow up on all leads within 10-12 hours of receipt to create new business and refer leads to other Rebel hotels when appropriate
Plan and implement an ongoing Targeted Account Development hit list to generate new revenue and acquire valuable hotel contacts and contracts
Utilize yield management techniques to negotiate room rates and function space commitments profitably in order to enhance the hotel's financial performance
Maintain well-documented, accurate, organized, and up-to-date file management systems
Develop strong customer relationships through frequent communication and professional, courteous, and ethical interactions
Develop customer profiles and maintain an effective trace system including trace dates and references
Promptly follow up on all customer needs and inquiries efficiently and expediently