Hotel Manager Job Description Template

A Hotel Manager ensures the smooth operation of the establishment. Their main duties are to provide an exceptional experience for all guests, supervise daily operations and monitor all staff members.

You can optimize the hiring process at your establishment by copying one of our six Hotel Manager job descriptions. The only thing you need to do is tailor to your requirements and post the job.

Disclaimer: The following job description templates and guide are specifically for the Hotel Manager position. Please note that these are not intended for a Hotel General Manager role, which is a different, higher-level position. 

Check out our Hotel General Manager job description page for guidance on writing a Hotel GM job description.

Example of a Job Description for a Hotel Manager Position

Download this Hotel Manager job description template in PDF or Word format and adjust it to fit your hotel’s specific needs, helping you attract the ideal candidate to maintain smooth operations and a high standard of service.

Other Hotel Manager Job Description Templates

In many hotels and resorts, the title “Hotel Manager” may be adapted to reflect other management roles that cater to specific aspects of guest experience, services or facility management.

While “Hotel Manager” is a commonly used title, these alternative management roles often serve equivalent functions, tailored to unique areas of hotel operations. Below, you’ll find templates for several of these specific roles to help you attract the right talent for each area of expertise.

Guest Experience Manager Job Description

A Guest Experience Manager is pivotal in crafting memorable guest interactions and ensuring service excellence throughout every aspect of a guest’s stay. This role focuses on creating personalized experiences and enhancing satisfaction by constantly evaluating and improving the quality and consistency of guest touchpoints.

Guest Experience Manager Job Overview

We are seeking an innovative and customer-focused Guest Experience Manager to join our team at [Hotel/Resort Name]. The ideal candidate will design and implement programs that enhance the guest journey, monitor all touchpoints to ensure seamless service and collaborate with multiple departments to deliver a cohesive experience. 

A creative thinker with an eye for detail and a commitment to guest satisfaction will excel in this role. If that sounds like you, then go ahead and apply today!

Salary: $70,000–$78,000 per year
Benefits: Performance bonuses, 401(k) with employer matching, employee discount, health, dental and vision insurance, life insurance, paid time off, referral program, flexible spending accounts
Schedule: Full-time, with flexible hours that may include weekends and holidays, based on guest needs

Duties and Responsibilities

• Design and implement guest experience programs that enhance satisfaction and create memorable stays
• Monitor and improve guest touchpoints throughout the entire journey, from booking to check-out
• Collect and analyze guest feedback to identify areas for improvement and deliver personalized experiences
• Collaborate with other departments (e.g., spa, dining, concierge, events) to ensure cohesive, high-quality service at every interaction
• Research and integrate hospitality trends and innovations to continually improve the guest experience

Skills and Experience Requirements

• Proven experience in customer experience management or a similar hospitality role
• Strong understanding of the hospitality industry, guest journey mapping and experience design
• Creativity and a passion for designing unique, engaging experiences
• Data analysis skills to gather insights from guest feedback and improve service strategies
• Excellent interpersonal and communication skills, with a collaborative approach to working with cross-functional teams
• Ability to identify and implement innovative ideas that enhance the overall guest experience

Education and Certifications

• Associate’s or bachelor’s degree in hospitality management, marketing, business administration or a related field 
• Additional certifications in customer experience management or hospitality innovation are a plus.

Guest Services Manager Job Description

The Guest Services Manager is responsible for ensuring smooth daily operations within the guest services team.

Unlike the Guest Experience Manager, this role typically oversees essential or more urgent guest-facing functions — including room reservations, front desk, concierge, luggage handling and, in some cases, housekeeping.

Overall, they are in charge of upholding high standards of service from check-in through check-out.

Guest Services Manager Job Overview

We are looking for a dedicated and organized Guest Services Manager to oversee our guest-facing team at [Hotel Name]. 

The ideal candidate will lead and coordinate guest services staff, ensuring efficient service delivery and operational consistency. A strong leader with experience in hospitality and a focus on exceptional service will thrive in this role.

Salary: $68,000–$75,000 yearly
Benefits: 401(k), 401(k) matching, dental insurance, employee discount, health insurance, life insurance, paid time off, referral program, retirement plan, vision insurance
Schedule: Full-time, flexible hours that may include weekends and holidays to meet guest needs

Duties and Responsibilities

• Supervise guest services staff, including front desk, reservations, concierge, bellhops and housekeeping to ensure smooth operations
• Enforce and maintain operational standards, ensuring the guest services team consistently delivers exceptional service
• Manage staffing, training and scheduling to guarantee adequate coverage and responsiveness to guest needs
• Address guest complaints promptly and coordinate with other departments to resolve issues effectively
• Oversee check-in/check-out procedures and monitor the efficiency and quality of guest services operations

Skills and Experience Requirements

• Proven experience in hospitality or guest services management
• Strong leadership abilities with experience in team coordination and operational oversight
• Exceptional multitasking and organizational skills to handle the dynamic needs of guest services
• Excellent interpersonal and communication skills, with a customer-first approach
• Proficiency in hotel management software and an understanding of service efficiency standards

Education and Certifications

• High school diploma or GED
• College degree in hospitality management, business administration or related field preferred
• Additional certifications in hospitality management or customer service are advantageous.

Guest Relations Manager Job Description

The Guest Relations Manager plays a key role in establishing and maintaining strong connections with guests, focusing specifically on high-value and VIP guests. 

Unlike broader guest services roles, this position is typically found in high-end hotels and resorts. That said, this role is dedicated to personalizing experiences and managing loyalty initiatives to foster long-term guest satisfaction.

Guest Relations Manager Job Overview

We are seeking an engaging and service-oriented Guest Relations Manager to serve as the primary point of contact for our guests, especially high-value and VIP visitors, at [Hotel/Resort Name]. 

The ideal candidate will be adept at building relationships, managing loyalty programs and personalizing guest experiences to ensure satisfaction and loyalty. A background in hospitality with strong interpersonal skills will set you up for success in this role.

Salary: $65,000–$72,000 per year
Benefits: 401(k), 401(k) matching, life insurance, employee discounts, health, vision and dental insurance, paid time off,
Schedule: Full-time, flexible hours including weekends and holidays as needed to cater to guest requirements

Duties and Responsibilities

• Serve as the main contact for guests, focusing on high-value, VIP and returning guests
• Manage and enhance VIP and loyalty programs, delivering tailored services to increase guest loyalty and satisfaction
• Address and resolve guest inquiries, concerns and complaints promptly to ensure positive outcomes
• Track guest preferences and special requests, customizing experiences to enhance each guest’s stay
• Build and maintain long-term relationships with frequent guests and high-profile clients

Skills and Experience Requirements

• Exceptional interpersonal and communication skills, with a talent for building rapport and trust
• Strong problem-solving abilities and adaptability to meet diverse guest needs
• Skilled in conflict resolution and proactive in finding solutions to enhance guest experiences
• Familiarity with customer relationship management (CRM) systems and loyalty programs
• Proven experience in guest relations, customer service or hospitality management

Education and Certifications

• High school diploma or equivalent
• Degree in hospitality management, business administration or a related field preferred
• Additional certifications in guest relations or customer service are advantageous.

Hotel Spa Manager Job Description

A Hotel Spa Manager is responsible for overseeing the day-to-day operations of the hotel’s spa facilities, ensuring exceptional service and relaxing experiences for guests.

This role involves managing spa staff, coordinating treatments and maintaining high standards in all wellness and spa services offered.

Hotel Spa Manager Job Overview

We are looking for a dedicated and organized Hotel Spa Manager to lead our spa team at [Hotel/Resort Name]. 

The ideal candidate will oversee spa operations, ensuring all services meet high standards for quality and guest satisfaction. Strong management skills and a passion for wellness are essential for success in this role.

Salary: $60,000–$68,000 per year
Benefits: 401(k), 401(k) matching, health, dental and vision insurance, employee discount, life insurance, paid time off, referral program
Schedule: Full-time, flexible hours with weekend and holiday availability as required to support guest needs

Duties and Responsibilities

• Oversee the daily operations of the spa, including staff scheduling, treatment coordination and facility management
• Ensure all spa services meet quality standards and deliver a relaxing, memorable experience for guests
• Hire, train and supervise spa staff, fostering a welcoming and professional environment
• Manage inventory of spa products and equipment, ensuring availability and quality of supplies
• Collaborate with marketing and guest services teams to promote spa offerings and enhance guest engagement

Skills and Experience Requirements

• Strong leadership and organizational skills with the ability to manage diverse staff and spa operations
• Knowledge of wellness services, treatments and industry standards
• Excellent communication and interpersonal skills to ensure a high level of guest satisfaction
• Financial management skills, including budgeting and revenue analysis, are a plus.
• Proven experience in spa management, wellness services or a related hospitality role

Education and Certifications

• High school diploma or equivalent
• Bachelor’s degree in hospitality management, business administration or a related field preferred
• Certification in wellness management is advantageous.

Hotel Facilities Manager Job Description

The Hotel Facilities Manager is responsible for the upkeep, maintenance and operational functionality of the hotel’s facilities. 

While this role shares some similarities with Hotel Porter duties (such as handling maintenance requests and ensuring areas are guest-ready), it is a specialized position focused on maintaining high standards in all building and facility operations.

Hotel Facilities Manager Job Overview

We are looking for a proactive and skilled Hotel Facilities Manager to oversee facility maintenance and ensure that all building operations support a safe and comfortable guest experience at [Hotel Name]. 

The ideal candidate will have a background in facility management, with a focus on preventive maintenance, safety and operational efficiency.

Salary: $62,000–$70,000 per year
Benefits: 401(k), 401(k) matching, employee discount, health, dental and vision insurance, life insurance, paid time off, referral program
Schedule: Full-time, with flexibility to address maintenance needs, including weekends and on-call availability as needed

Duties and Responsibilities

• Oversee daily facility operations, ensuring maintenance of all building systems and areas, including HVAC, plumbing and electrical
• Coordinate with contractors and maintenance staff to address repairs and preventative maintenance tasks
• Conduct routine inspections to ensure compliance with health, safety and environmental regulations
• Manage facility-related budgets, including maintenance costs and resource allocation
• Maintain a system for tracking maintenance requests, ensuring timely resolution and guest satisfaction

Skills and Experience Requirements

• Proven experience in facilities management, engineering or maintenance, ideally in a hotel or hospitality setting
• Strong organizational skills with the ability to manage maintenance schedules and prioritize tasks effectively
• Excellent problem-solving skills and attention to detail for identifying and resolving facility issues
• Knowledge of safety regulations, building codes and compliance requirements
• Proficiency with facility management software and tracking tools

Education and Certifications

• High school diploma or GED
• Bachelor’s degree in facilities management, engineering, business administration or a related field preferred
• Certifications in facility management, such as Certified Facility Manager (CFM), is advantageous.

If you want to write your unique job description, refer to the sections below. Soon enough, you will start interviewing ideal candidates for the Hotel Manager position.

What To Put Under Hotel Manager Duties & Responsibilities

The role of a Hotel Manager can differ greatly based on the size and structure of the hotel. In larger establishments, there may be several managers responsible for specific departments like front desk, maintenance, housekeeping and food and beverage. 

When writing the Hotel Manager responsibilities and duties section, it’s important to consider the unique needs of your hotel and adjust this section accordingly. 

For example, in smaller hotels, the Hotel Manager might handle a broader range of responsibilities, such as directly managing guest complaints and special requests, overseeing budgeting and hiring hotel staff.

In contrast, larger hotels often delegate these tasks to specialized managers for guest services, finance and HR. This then allows other Hotel Managers to focus on more strategic responsibilities, such as strategic planning, departmental coordination and overseeing the adherence to hotel policies.

By customizing the job description for a Hotel Manager to highlight the responsibilities that align with your hotel’s size and structure, you’ll attract candidates who are the best fit for the role.

Skills To Include in a Hotel Manager Job Description

When defining the skills and abilities you want in a Hotel Manager, it’s important to align these with your company’s values and operational needs. This alignment ensures that the candidate will not only fit seamlessly into your organizational culture but also excel in meeting your specific operational requirements.

Below are key skills (applicable to all types of Hotel Manager roles) that can help you find the right fit for your hotel:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Strong leadership and training experience
• In-depth knowledge of the hospitality industry and local market
• Understanding of hotel management best practices and relevant laws

When hiring for specific Hotel Manager roles, such as department- or section-focused positions, adjust this list to match the unique needs of each role. 

For instance, while skills like technical knowledge might be essential for a Hotel Facilities Manager, they may not be as relevant for a Guest Experience Manager focused on guest engagement and satisfaction.

Hotel Manager Experience Requirements To Cover

For hotel management positions, consider candidates with the following experience ranges:

• A minimum of three years in hotel management
• Up to five years in related hospitality or restaurant positions

Experience in the hospitality industry (beginning from entry-level roles) is critical for all Hotel Manager roles, as they need to be able to provide valuable insights into guest needs, uphold industry standards and handle the unique challenges of managing a hotel.

Whether handling they’ll be daily operations, enhancing guest experiences or overseeing facility maintenance, an extensive background in hospitality ensures an applicant’s foundational understanding of the business.

Leadership experience is also key. However, it doesn’t always need to come from a formal management position. Candidates with supervisory experience or those who have led teams or projects can also be strong contenders.

Look for evidence of their ability to lead, motivate and manage people — even if it wasn’t in an official leadership role — as this adaptability is beneficial across all types of Hotel Manager roles.

Hotel Manager Education and Certifications

Even though some Hotel Managers didn’t complete their education and are providing outstanding hospitality experience, it is an industry standard to require candidates to have at least a bachelor’s or associate’s degree.

Ultimately, it’s up to you as the employer to determine the minimum level of educational attainment for your specific Hotel Manager position. Some employers choose to make a college degree optional, instead requiring only a high school diploma or GED, which can widen the pool of qualified candidates.

While not always required, certifications can also be an asset for Hotel Managers, as they demonstrate specialized knowledge and commitment to the hospitality industry. 

Certifications in areas like hospitality management, customer experience or facilities management provide targeted training that can enhance a manager’s effectiveness and adaptability in the role. 
However, it’s often best to make these certifications optional — especially since, if budget allows, you can offer support to help your Hotel Managers obtain these credentials through your company’s programs or external options.

Hotel Manager Salary Expectations

When creating a job description for a Hotel Manager, it’s essential to provide clear and accurate salary information. 

By including a salary range instead of a single figure, you offer potential candidates flexibility and transparency. This approach not only helps in attracting a broader pool of applicants but also allows for adjustments based on the candidate’s experience and qualifications.

To determine the salary range you want to offer, use the average salary information available on our Hotel Manager salary page. Currently, the average base salary for a Hotel Manager in the United States is $6,399.17 per month or $76,790 per year.

[Source: Bureau of Labor Statistics]