Workforce Forecasting Manager

Uline is a family-owned company and recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 10,000 employees operating across 15 locations, Uline has built a strong reputation for reliability, quality products, and outstanding customer service. The company’s commitment to excellence is reflected in its status as an industry leader and its continuous growth over more than 45 years. Uline operates a drug-free workplace with all positions requiring on-site work. They prioritize the value of their employees and consistently invest in their well-being, providing a stable and enriching work environment with exceptional benefits and opportunities for career advancement.

The Workforce Forecasting Manager role at Uline’s Kenosha branch in Wisconsin plays a vital role in sustaining the company’s legendary customer service and operational excellence. This leadership position centers around developing and overseeing data-driven workforce forecasting strategies that optimize staffing for Customer Service teams across North America. As Workforce Forecasting Manager, you will utilize your expertise in data analysis, trend evaluation, and software tools to improve forecasting accuracy and align staffing with evolving customer demand and business trends.

In this role, you will lead and develop a high-performing Workforce Management (WFM) Forecasting team, fostering a culture of collaboration, professional growth, and continuous improvement. You will work closely with Customer Service leaders and cross-functional departments to create staffing strategies that support operational goals and promote excellent customer experiences. The position also involves monitoring forecast performance, refining forecasting methods, and identifying opportunities to enhance forecasting tools, processes, and reporting. This proactive approach helps drive well-informed business decisions that fuel Uline’s sustained growth and efficiency.

Ideal candidates bring a bachelor’s degree and have a minimum of two years in a workforce management leadership role, coupled with at least three years of experience in workforce forecasting including demand planning and trend analysis. Advanced skills with Excel and data analysis are critical to success in this position, alongside strong organizational and communication abilities. This full-time role offers exposure to a dynamic and supportive work culture within a long-established, stable company.