Wendys Shift Leader

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

team environment

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality ingredients and innovative menu offerings. Established with a commitment to providing exceptional customer service and a welcoming atmosphere, Wendy's has become a staple in the quick-service restaurant industry. The company prides itself on its values of integrity, loyalty, winning, service, and teamwork, fostering a culture that emphasizes respect and collaboration among team members. Wendy's continuously strives to maintain its competitive edge by implementing strict food safety standards, operational excellence, and customer satisfaction metrics, making it a preferred employer for those seeking growth and development in the food service sector.

The Shift Leader role at Wendy's is a pivotal position that supports the management team by overseeing daily restaurant operations during assigned shifts. This role is responsible for ensuring excellent customer service, maintaining rigorous food safety and cleanliness standards, and supervising team members to achieve both operational and financial goals. The Shift Leader acts as a role model by demonstrating company values and adhering to brand standards while fostering a positive work environment. Key responsibilities include leading the team with effective coaching and training, managing shift opening and closing procedures, monitoring compliance with safety and cash protocols, and ensuring fast, friendly, and accurate customer service. This role also involves managing inventory, assisting with food preparation during peak hours, enforcing uniform and grooming standards, and handling customer issues professionally. The Shift Leader plays a significant role in achieving sales and labor targets by supporting cash handling and waste reduction efforts. Candidates for this position should have prior restaurant or customer service experience, strong communication skills, and the ability to work flexible hours in a fast-paced environment. This employment opportunity is ideal for those seeking to develop leadership skills in a dynamic and supportive setting.

Job Requirements

minimum of 6 months to 1 year of restaurant or customer service experience
prior leadership or shift lead experience preferred
must be at least 18 years of age
high school diploma or equivalent preferred
strong communication and customer service skills
basic cash handling and pos experience required
ability to work flexible hours, including evenings, weekends, and holidays
reliable transportation and willingness to work at nearby locations as needed

Job Qualifications

minimum of 6 months to 1 year of restaurant or customer service experience
prior leadership or shift lead experience preferred
must be at least 18 years of age
high school diploma or equivalent preferred
strong communication and customer service skills
basic cash handling and pos experience required
ability to work flexible hours, including evenings, weekends, and holidays
reliable transportation and willingness to work at nearby locations as needed

Job Duties

lead and supervise team members during assigned shifts to ensure smooth restaurant operations
assist with training, coaching, and developing crew members to meet performance and service expectations
enforce uniform, grooming, and safety standards
demonstrate wks values: integrity, loyalty, winning, service, and teamwork
maintain positive team morale and promote a respectful workplace
execute shift opening and closing procedures, including safety, security, and cash protocols
ensure food safety and restaurant cleanliness standards are consistently met
monitor compliance with wendy's critical checklists and daily operational routines
support inventory rotation, product quality checks, and equipment use/maintenance
assist with product preparation, line operations, and food service during rush periods or staffing gaps
ensure appropriate staffing and proper deployment of crew throughout the shift
ensure all customers receive fast, friendly, and accurate service
monitor and meet wks and wendy's service metrics: friendliness, accuracy, cleanliness, speed, and taste
respond to and resolve customer issues professionally and promptly
provide direction to the team to maintain high service standards at all times
assist with cash handling processes, including reconciling tills and ensuring secure cash controls
monitor product usage, food waste, and labor levels during shifts
support efforts to achieve daily sales and labor goals
ensure all team members follow company policies, procedures, and food safety regulations
enforce timekeeping accuracy and escalate any concerns to management
maintain accurate shift documentation and complete assigned reports
promptly report any concerns related to harassment, discrimination, retaliation, wage and hour issues, bullying, workplace violence, or other inappropriate behavior to management or hr