Welcome Services Concierge

Advocate Health is the third-largest nonprofit, integrated health system in the United States, formed from the strategic combination of Advocate Aurora Health and Atrium Health. This expansive health network delivers care under multiple well-recognized names, including Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients. The organization is recognized nationally for its leadership in clinical innovation, superior health outcomes, consumer experience, and value-based care, making it a major player in the healthcare sector. Advocate Health is directly involved in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine acting as the academic heart of the enterprise. The system is renowned for its excellence across multiple specialties such as cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. It employs an impressive workforce of 155,000 teammates across 69 hospitals and over 1,000 care locations, and operates one of the country’s largest graduate medical education programs with over 2,000 residents and fellows in more than 200 programs. Advocate Health is deeply committed to equitable care for all populations and contributes over $6 billion annually to community benefits, demonstrating its dedication to improving public health and well-being.

The position of Concierge Service at Advocate Health’s 11624 AMC Mount Pleasant facility offers a pivotal role in shaping the first and last impressions of patients and visitors. This part-time role is vital in delivering exceptional guest service, maintaining smooth traffic flow, and assisting with the physical transport of patients and visitors within and outside the facility. Working flexible hours during either the first or second shift, this position offers pay ranging from $18.85 to $28.30 per hour based on qualifications and experience. Although benefits eligibility is not offered for this part-time status, the role provides rich professional experience within one of the nation’s leading health care systems.

Responsibilities include interacting with patients and visitors proactively and professionally, providing quick and responsive service, utilizing the Epic system for appointment and patient look-ups, and managing communication across departments to coordinate transport requests. The concierge is also tasked with conflict resolution, managing patient or visitor concerns adeptly, and assisting with symptom screening when required by asking structured health questions. Physical requirements of the role include standing and walking for 95 percent of the workday, exposure to weather extremes, and the ability to assist with moving patients by wheelchair and escort. This position demands excellent customer service skills, the capacity to work independently and collaboratively, and expertise in handling multiple tasks in a fast-paced environment. Life support training may be required depending on departmental discretion. Advocate Health supports career development with opportunities for pay increases, incentive pay, and comprehensive total rewards programs, although benefits are limited for this part-time role.