Title Director of Operations | Full Time | Palm Springs Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
Oak View Group (OVG) is a global leader in the live entertainment industry, renowned for providing premium infrastructure and services across various venue types including arenas, stadiums, convention centers, and performing arts centers. Established in 2015, OVG has rapidly expanded its reach and now manages a broad portfolio of seven world-class venues and serves iconic clients across four continents. This dynamic company is not only involved in venue development but also offers end-to-end operational capabilities in venue management, hospitality, and sponsorship sales. Oak View Group is committed to innovation, inclusivity, and excellence, creating environments that celebrate diversity and foster collaboration among its teams and partners. The company is known for its strong culture centered on guest satisfaction, operational excellence, and financial performance.
The Director of Operations role at the Palm Springs Convention Center, managed by Oak View Group, is a pivotal leadership position responsible for overseeing the complete spectrum of hospitality operations within this premier venue. This full-time position offers an annual salary range of $90,000 to $110,000, along with eligibility for bonuses and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) savings plan with matching, and paid time off encompassing vacation, sick days, and holidays.
As Director of Operations, you will drive the strategic leadership and operational management of all hospitality functions such as concessions, premium services, catering, banquet operations, bars, and special events. The role demands a proactive leader who is dedicated to delivering exceptional guest experiences while ensuring financial objectives are met and exceeded. You will be an essential member of the venue leadership team, working hand-in-hand with culinary, sales, event management, and venue operations departments to orchestrate world-class events that uphold the highest standards of service, safety, and profitability.
Your responsibilities will include designing and implementing operational strategies aimed at optimizing guest satisfaction and revenue growth, closely monitoring service quality, and continuously seeking opportunities for improvement. The Director of Operations will manage budgets and financial forecasting, analyze financial data including labor costs and inventory controls, and ensure compliance with health, safety, and food service regulations. Personnel management is a major facet of this role, encompassing recruitment, training, development, and retention of both management and hourly staff, along with fostering a positive, inclusive workplace culture.
Additionally, you will serve as the primary contact for group and convention clients, actively participate in event planning and execution, oversee catering and hospitality service adherence, and maintain excellent client relationships to promote renewal business. Safety and emergency response leadership are also integral to this role, supporting a secure and well-managed environment for guests and employees alike.
This position requires a seasoned professional with significant experience in high-volume hospitality and food and beverage management within large-scale event environments such as convention centers, arenas, or resorts. You should possess strong financial acumen, leadership skills, and the ability to navigate complex operational settings with agility and strategic insight. Oak View Group values diversity and inclusion, emphasizing a culture where all voices are heard and innovation is driven by varied perspectives. Being part of OVG means joining a vibrant team united to make a difference in the live entertainment and sports industries.
The Director of Operations role at the Palm Springs Convention Center, managed by Oak View Group, is a pivotal leadership position responsible for overseeing the complete spectrum of hospitality operations within this premier venue. This full-time position offers an annual salary range of $90,000 to $110,000, along with eligibility for bonuses and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) savings plan with matching, and paid time off encompassing vacation, sick days, and holidays.
As Director of Operations, you will drive the strategic leadership and operational management of all hospitality functions such as concessions, premium services, catering, banquet operations, bars, and special events. The role demands a proactive leader who is dedicated to delivering exceptional guest experiences while ensuring financial objectives are met and exceeded. You will be an essential member of the venue leadership team, working hand-in-hand with culinary, sales, event management, and venue operations departments to orchestrate world-class events that uphold the highest standards of service, safety, and profitability.
Your responsibilities will include designing and implementing operational strategies aimed at optimizing guest satisfaction and revenue growth, closely monitoring service quality, and continuously seeking opportunities for improvement. The Director of Operations will manage budgets and financial forecasting, analyze financial data including labor costs and inventory controls, and ensure compliance with health, safety, and food service regulations. Personnel management is a major facet of this role, encompassing recruitment, training, development, and retention of both management and hourly staff, along with fostering a positive, inclusive workplace culture.
Additionally, you will serve as the primary contact for group and convention clients, actively participate in event planning and execution, oversee catering and hospitality service adherence, and maintain excellent client relationships to promote renewal business. Safety and emergency response leadership are also integral to this role, supporting a secure and well-managed environment for guests and employees alike.
This position requires a seasoned professional with significant experience in high-volume hospitality and food and beverage management within large-scale event environments such as convention centers, arenas, or resorts. You should possess strong financial acumen, leadership skills, and the ability to navigate complex operational settings with agility and strategic insight. Oak View Group values diversity and inclusion, emphasizing a culture where all voices are heard and innovation is driven by varied perspectives. Being part of OVG means joining a vibrant team united to make a difference in the live entertainment and sports industries.
Job Requirements
- Bachelor's degree in hospitality management business administration or related field preferred
- 5-7 years of progressive hospitality or food and beverage management experience required
- 2-3 years of senior leadership experience in convention center arena stadium performing arts center hotel resort or similar large-scale hospitality environment required
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen including budget management forecasting and P&L accountability
- Ability to lead large teams effectively in a fast-paced event-driven environment
- Knowledge of food safety regulations labor management inventory control procedures and hospitality best practices
- Proficiency in Microsoft Office and hospitality management software
- Ability to stand and walk for long periods within the venue
- Willingness to work nights weekends holidays and extended hours as event schedules demand
- Capacity to navigate all venue areas including kitchens loading docks storage and event spaces
- Ability to occasionally lift and carry heavy objects
Job Qualifications
- Bachelor's degree in Hospitality Management Business Administration or related field preferred
- 5-7 years of progressive hospitality or food and beverage management experience
- 2-3 years of senior leadership experience in convention center arena stadium performing arts center hotel resort or large-scale hospitality environment
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen with budget management forecasting and P&L accountability experience
- Demonstrated success leading large teams in a dynamic event-driven environment
- Knowledge of food safety labor management inventory controls and hospitality best practices
- Proficiency with Microsoft Office and hospitality management systems
- Ability to stand and walk for extended periods throughout the venue
- Ability to work nights weekends holidays and extended hours based on event schedules
- Ability to navigate all areas of the venue including kitchens loading docks storage areas and event spaces
- Ability to occasionally lift and carry heavy objects
Job Duties
- Direct and oversee all hospitality operations including concessions catering banquets and bars
- Ensure seamless execution of events such as conventions trade shows and community gatherings
- Develop and implement operational strategies to enhance guest satisfaction and drive revenue growth
- Monitor service standards and continuously identify improvement opportunities
- Ensure compliance with company policies health regulations food safety standards and alcohol service requirements
- Assist General Manager with annual operating budgets and financial forecasts
- Analyze financial performance labor costs inventory controls and operational efficiencies
- Drive revenue growth through strategic initiatives menu development premium offerings and enhanced guest experiences
- Review and manage P&L performance to achieve profitability goals
- Implement cost-control measures while maintaining service quality
- Recruit hire train develop and retain management and hourly team members
- Provide leadership and mentorship to department managers supervisors and frontline staff
- Establish performance expectations and conduct performance evaluations
- Foster a positive inclusive and guest-focused culture
- Tour available spaces to prospective clients and actively sell venue locations
- Serve as primary group and convention contact approve inventory or changes respond to questions or concerns timely
- Partner with Human Resources to support employee engagement succession planning and workforce development
- Collaborate with event managers venue leadership culinary teams and clients to ensure successful event execution
- Participate in event planning meetings and operational reviews
- Negotiate author and submit finalized diagrams and BEOs to clients and internal staff
- Address or coordinate all catering requirements and requests timely and helpful
- Maintain accurate records for catering sales activities in line with OVG policies and procedures
- Communicate daily with food and beverage manager culinary staff catering staff and operations staff regarding guest needs and expectations
- Ensure all hospitality services meet contractual obligations and client expectations
- Assist with guest experience follow-up ensuring issues are addressed
- Develop and enhance client relationships to maintain renewal business
- Assist with oversight of accounts receivable for assigned events
- Maintain compliance with federal state and local regulations
- Ensure proper food handling sanitation workplace safety and responsible alcohol service
- Lead emergency response procedures and incident management as necessary
- Promote a culture of safety throughout hospitality operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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