Supervisor, Food & Beverage

Great Wolf is a leading family entertainment and hospitality company known for its unique indoor water parks and resort accommodations that create memorable vacation experiences for families. As a well-established resort and hospitality operator, Great Wolf focuses on delivering exceptional guest service and innovative leisure activities to ensure every visitor enjoys an unforgettable stay. With a commitment to growth, diversity, and employee well-being, Great Wolf fosters a supportive and inclusive workplace where individuals can develop their careers while making a positive impact on families visiting the resort.

Currently, Great Wolf is hiring for the vital role of Food Outlet Supervisor. This position plays a critical part in the day-to-day operations of the food and beverage outlets within the resort. The Food Outlet Supervisor is responsible for overseeing the staff working in food service locations, ensuring that daily tasks and lodge standards are met with consistency and quality. This leadership role requires extensive interaction with guests and team members, promoting a welcoming and enjoyable atmosphere while maintaining high standards of sanitation, safety, and customer service. The supervisor supports the food and beverage team by managing scheduling, payroll, inventory, and operational matters that contribute to the overall success and profitability of the outlets.

Great Wolf offers flexible employment options including full-time, part-time, and versatile scheduling to accommodate various candidate needs. The hourly pay for the Food Outlet Supervisor position begins at $22, with additional benefits designed to support both professional development and personal well-being. Employees at Great Wolf have access to cross-training opportunities, a scholarship fund, and talent development programs through Great Wolf University. This ensures that supervisors receive ongoing training and have clear pathways for career advancement.

The Food Outlet Supervisor not only ensures operational excellence but also acts as a mentor, providing coaching, recognition, and guidance to the food and beverage staff. Emphasizing the values of teamwork and guest satisfaction, this role is integral to managing guest concerns professionally and collaborating closely with lodge and department leadership. Supervisory responsibilities include employee reviews, performance management, recruitment, scheduling, and labor forecasting, ensuring that the team runs efficiently and meets business goals. Great Wolf encourages a culture of inclusion, celebrating diversity and fostering an environment where every team member feels valued and supported.

In addition to managing daily outlet operations, the role requires maintaining compliance with sanitation, safety, and beverage control policies. Supervisors are also involved in auditing procedures, equipment maintenance, and safety programs to guarantee a secure and healthy work environment. Physical aspects of the job include the ability to lift up to 30 lbs, stand for extended periods, and perform tasks requiring bending, stretching, and twisting.

Overall, the Food Outlet Supervisor role at Great Wolf is ideal for individuals with prior food service leadership experience, strong customer service and people management skills, and the flexibility to work varied shifts including nights, weekends, and holidays. This position offers a unique opportunity to work in a dynamic, family-friendly resort environment while enjoying competitive pay and comprehensive benefits designed to enhance quality of life and career growth.